Customer Care _ KR FLT CC

About the role

This position is responsible for performing tasks that documenting, processing, and closing of customer complaints and GR issue. This position is also responsible for maintaining positive customer relationships while maintaining compliance with company policies

What you'll do

• Handle transferred, escalated complaints from advisors and NPS / KCA/Social media case.
• Close out complaints in a timely manner following as Trip.com' procedure
• Handle customer complaints regarding company complaint procedures and government guidance
• Report regular complaint data and Support to analyze competitor's service.
• Maintain excellent working knowledge of Trip.com products and confluence system.
• Other duties as assigned.

Requirements

• Individual should be a team player with excellent written and oral communication skills.
• Logical/positive thinking
• Negotiation and persuasion/consultation skills
• Ability of multi-task effectively.
• Recording of reliability is essential.
• Excellent co-working with related functional teams and vendors/airlines.

Preferred qualifications

• Customer service experience in Trip.com is preferred; complaint handling experience is also preferred.

Benefits

자세한 사항은 홈페이지 참조