Role at a glance
- Salary
- Not Disclosed
- Location
- 골든타워) 17층, Seoul, South Korea
- Work arrangement
- On-site
- Employment
- Full-time
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We’ll check it against the original posting.
Qualifications
Required
- Relevant work experience as Client Advisor in a luxury boutique
- Aligned with the Brand identity and detail and result oriented
- Passion and high motivation for Loro Piana products and Brand
- Excellent interpersonal, teamworking and problem solving skills
- Good stress management, flexibility and adaptability
- Fluent English, both spoken and written; other languages are a plus / For Asia countries, fluent English is not a mandatory requirement
About the role
Original posting provided by 엘브이엠에이치(LVMH)
About the role
Following the Loro Piana Selling Galateo and all the related Company standards, is responsible for the sales process (‘Loro Piana Selling Galateo’) and contributes to the store sales targets achievement. Provides and maintains a high level of customer service. Manages commercial relations with clients in order to assure their highest level of satisfaction.
What you'll do
• Following the Loro Piana Selling Galateo and all the related Company standards, is responsible for the sales process (‘Loro Piana Selling Galateo’) and contributes to the store sales targets achievement
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to assure their highest level of satisfaction
• Understand and knows Company KPI's and work to meet them
• Builds and nurtures strong and professional relations with guests by leveraging different IT tools (social apps, clienteling apps, social media, etc…)
• Turns every touch point with customers into a positive situations, always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Complies with the CRM data collection and data protection
• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with the supervisor support
• Executes the follow up of clients' requests
• Participates to all the product presentations (all product categories) done in the store
• Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store and is able to share relevant information and engage guests
• Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store
• Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
Requirements
• Relevant work experience as Client Advisor in a luxury boutique
• Aligned with the Brand identity and detail and result oriented
• Passion and high motivation for Loro Piana products and Brand
• Excellent interpersonal, teamworking and problem solving skills
• Good stress management, flexibility and adaptability
• Fluent English, both spoken and written; other languages are a plus / For Asia countries, fluent English is not a mandatory requirement
Benefits
자세한 사항은 홈페이지 참조
About the company
엘브이엠에이치(LVMH)
LVMH는 세계 최대 규모의 럭셔리 그룹으로, 현재 75개의 유명한 메종을 보유하고 있습니다. 패션 의류 및 가죽제품, 향수 및 화장품, 시계, 주얼리, 주류 등 6가지 사업 부문에서 최고 품질의 제품을 생산합니다. 루이비통, 디오르, 피에르까르댕, 지바디 등 세계적으로 인정받는 브랜드들을 산하에 두고 있으며, 프랑스 파리에 본사를 두고 전 세계에서 활발하게 사업을 영위하고 있습니다. 지속가능성과 혁신을 추구하며 글로벌 럭셔리 시장을 선도합니다.