Role at a glance
- Salary
- Not Disclosed
- Location
- 서울 종로구 종로3길 17 (D타워 7층 701호), Seoul, South Korea
- Work arrangement
- On-site
- Employment
- Full-time
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We’ll check it against the original posting.
Qualifications
Required
- Good verbal and written Korean (Mono-lingual) and English communication(bi-lingual) communication skills
- Has a passion for helping and supporting others and gains a sense of fulfillment from saving someone's day.
- Good computer skills and knowledge of MS Office tools
- Positive and forward-thinking attitude; diligent and results-oriented
- Shifting schedule, working 5 days in a week (Mon to Sun)
About the role
Original posting provided by 트립닷컴(Trip.com)
About the role
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
What you'll do
• Assist customers with their inquiries and concerns via phone, chat, or e-mail
• Communicate effectively with customers, showing empathy and patience
• Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required
• Advocate the Trip.com culture both internally and externally
• Assist with ad hoc projects, as assigned
• 인바운드(전화/채팅/이메일 등)를 통해 항공권 예약 및 결제 변경과 관련 제반 고객문의에 대한 상담 진행
• 고객 상담 관련 업무상 모든 부분에 대한 개선과 발전을 제안
Requirements
• Good verbal and written Korean (Mono-lingual) and English communication(bi-lingual) communication skills
• Has a passion for helping and supporting others and gains a sense of fulfillment from saving someone's day.
• Good computer skills and knowledge of MS Office tools
• Positive and forward-thinking attitude; diligent and results-oriented
• Shifting schedule, working 5 days in a week (Mon to Sun)
Benefits
• We are providing the most competitive compensation and benefits with an open and horizontal culture & and working environment.
• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
About the company
트립닷컴(Trip.com)
Trip.com은 싱가포르와 상하이를 주요 거점으로 운영하는 세계 3대 규모 온라인 여행사입니다. 45,000명 이상의 직원과 4억 명 이상의 회원을 보유하고 있으며, 호텔, 항공권, 기차표, 렌터카, 투어 등을 한 플랫폼에서 예약할 수 있는 원스톱 여행 서비스를 제공합니다. 39개 국가 및 지역에서 24개 언어, 35개 현지 통화로 서비스되며, 글로벌 여행 시장에서 지속적인 성장을 추구하는 여행 플랫폼입니다.