Critical Environment (CE) Technical Trainer

About the role

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you on the Cloud Operations + Innovation (CO+I) Learning team as a Critical Environment (CE) Technical Trainer. As a CO+I Learning CE Technical Trainer you will contribute to establishing technical training delivery, workforce training needs analysis, and engaging with your team in procedural change management activities in support of the datacenters in your area of responsibility. Microsoft CO+I is the engine that powers our cloud services. As a CE Technical Trainer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

What you'll do

• Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).
• Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure quality learning environment and delivery.
• Deliver single to multi-day training or other learning experiences in-person or virtually with minimal supervision leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations.
• Use digitally enhanced instructor-led resources to effectively deliver technology-based learning experiences that prepare Critical Environment technicians for local qualifications.
• Apply classroom management techniques such as flexible learning, behavioral reinforcement, and time management to reinforce learning while engaging with learners.
• Create a friendly, supportive environment and encourage learners to ask questions; monitor the progress of learners; participate in hands-on lab activities; and provide course content feedback to broader Learning team.
• Embody our culture and values.

Requirements

• Bachelor's Degree AND 2+ years training, education, critical environments (CE), cloud systems, datacenter environments, server environments, or computer technologies experience, OR equivalent experience.
• Fluency in Korean and English language skills.
• Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check.

Preferred qualifications

• 4+ years hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, EPMS, BCM, BAS, and BMS.
• 2+ years experience in training delivery and readiness operations or demonstrated project management skills.
• Analysis and writing: ability to diagnose or represent training data and anecdotal feedback in meaningful ways.
• Operational Planning & Project Management: structured thinking and planning, with a bias for execution.

Benefits

• Career Rotation Programs.
• Diversity & Inclusion trainings and events.
• Professional certifications.
• Growth opportunities and personal/professional development.