Sales Operations Manager

About the role

The Sales Operations Manager (SOPM) will lead and modernize core Sales Operations planning and execution across the assigned Region or Area, ensuring on-time, on-strategy delivery of segmentation, territory planning, quota, employee data management, Blueprint, non-financial metrics, and FY planning deliverables. The role is accountable for translating MCAPS strategy into disciplined execution, enabling business leaders with actionable insights, and driving operational excellence through standardized tools, governance, automation, and AI-enabled ways of working. The role partners closely with Regional, Area, and Sub leadership, SE&O leaders, Segment Leads, Sales Excellence, Finance, HR, Marketing, Transformation, AI Transformation, Core E&O stakeholders, and Global Sales Operations to simplify processes, improve decision quality, and scale consistent operating practices across Asia.

What you'll do

• Lead end-to-end planning and execution of segmentation, territory, quota, employee data, Blueprint, non-financial metrics, and FY planning milestones
• Ensure planning deliverables are completed on time, aligned to MCAPS guidance, and executed with strong governance across all key milestones
• Manage planning timelines, resource alignment, FastStart execution, and communication rhythms to reinforce accountability and execution discipline
• Partner with Corporate Transformation, Finance, Sales Excellence, HR, Segment leaders, and local leadership to identify risks and address execution gaps
• Drive accurate quota setting and quota distribution across financial and non-financial metrics, reinforcing seller focus, accountability, and alignment to growth priorities
• Modernize resource planning by shifting from reactive to proactive, data-driven decisions that improve coverage accuracy and business alignment
• Lead quota modernization through automation, machine learning adoption, input fidelity, proactive scrub checks, and reduced change windows
• Manage resource allocation, Blueprint, and Employee Data Management in partnership with HR, Finance, Segments, and Area leaders
• Deliver timely, actionable insights that support Area/OU Leader Rhythm of Business discussions, strategic decision-making, and planning execution
• Use standardized reporting, MSXi, AI-enabled analytics, and local business context to identify trends, surface risks early, and drive accountability
• Identify and automate repetitive workflows across Sales Operations planning and execution processes
• Partner with AI Transformation, RevOps, GSOC, and relevant governance teams to integrate scalable AI agents and capabilities into priority workflows
• Establish and maintain disciplined planning rhythms, leadership RoBs, operating cadences, and cross-functional governance forums
• Serve as a trusted partner to Regional, Area, and Sub leadership by connecting strategy to execution and escalating risks with data-driven recommendations
• Capture field feedback, represent Area and Region voice in global processes, and contribute to continuous improvement of tools, reporting, and sales operations services

Requirements

• Strong understanding of sales operations, business planning, segmentation, territory management, quota management, Blueprint, employee data, and revenue excellence processes
• Ability to translate business strategy into clear execution plans, governance rhythms, and operational outcomes
• Strong analytical capability with experience using standard reporting, MSXi, BI tools, and data-driven insights to support leadership decisions
• Proven stakeholder management skills across senior leaders, Finance, HR, Sales Excellence, Segment teams, Core E&O, Transformation, and global operations teams
• Ability to drive simplification, standardization, automation, and adoption of scalable operating models
• Strong communication skills, including the ability to simplify complex operational topics and influence cross-functional partners
• Growth mindset, inclusive leadership behaviors, learning agility, and comfort operating in a fast-changing, matrixed environment

Preferred qualifications

• Experience in Sales Operations, Business Operations, Sales Excellence, Strategy & Operations, or similar roles supporting regional or area sales organizations
• Experience managing planning motions such as segmentation, territory, quota, resource planning, Blueprint, employee data, and FastStart
• Experience working with senior business leaders and cross-functional stakeholders to drive governance, planning, reporting, and performance management
• Familiarity with AI-enabled transformation, automation, standardized reporting, and operational service models such as GSOC or MCAPS Help

Benefits

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