ISD Consulting Project Management Manager (CPMM)

About the role

Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

What you'll do

• Own end-to-end delivery health across a portfolio of ISD consulting projects within ASEAN.
• Establish and enforce standard delivery governance, including Project health reporting, Customer and internal Steering Committees, Executive escalations and corrective actions.
• Proactively identify systemic delivery risks and drive early intervention across projects.
• Accountable for portfolio-level financial performance, including forecast accuracy, cost control, and margin protection.
• Partner with CPMs to manage Sub-contractor and partner costs, Scope, change control, and delivery-driven financial risks, and ensure clean project closure and financial hygiene.
• Act as a trusted partner to Finance and Delivery Leadership on delivery-related financial matters.
• Directly manage, coach, and develop a team of Consulting Project Managers (CPMs) across ASEAN.
• Drive improvements in Delivery discipline and planning quality, Escalation effectiveness, Customer communication and reporting maturity.
• Build future readiness by strengthening bench depth, succession, and capability uplift across the CPM community.
• Act as a senior escalation point for complex delivery challenges and at-risk engagements.
• Lead customer conversations related to Delivery recovery, Governance reset, Confidence and trust restoration.
• Partner with Customer Success Account Managers (CSAM) and Architects to ensure delivery remains aligned to customer outcomes and value realization.
• Enable consistent account expansion motion & behaviors across the CPM team, ensuring delivery insights translate into business opportunities.
• Ensure CPMs identify expansion signals through delivery milestones and customer rhythms and execute disciplined handoffs to CSAMs / Sellers using ISD processes and tools.
• Reinforce a delivery-led growth mindset across the ASEAN portfolio.
• Collaborate cross-functionally with ISD Leadership, CSAMs, Architects, Sales, Finance, Partner Management, customer sponsors and executives, delivery partners, and system integrators.

Requirements

• Bachelor's Degree in related field AND 8+ years of experience in customer-facing consulting delivery, program/project management, or digital transformation, including responsibility for complex, multi-workstream engagements.
• 2+ years of experience managing multiple projects or a delivery portfolio, with accountability for delivery outcomes beyond a single engagement.
• Demonstrated people leadership experience, including coaching, performance management, and development of project/program managers or equivalent roles.
• Proven ability to operate in a matrixed, cross-functional environment, partnering effectively with Sales, Engineering, Finance, and Customer Success stakeholders.

Preferred qualifications

• 10+ years of experience in consulting, large-scale delivery transformation, or enterprise program leadership, preferably across multiple customers or geographies.
• Experience managing delivery financials, including forecasting, cost control, margin protection, and project closure discipline, and partner / subcontractor management across different markets.
• Experience enabling delivery-led growth outcomes, such as identifying expansion signals, partnering on opportunity handoffs, or supporting pipeline creation through delivery insights.
• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.

Benefits

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