Role at a glance
- Job function
-
Software Engineering & IT DevOps & Site Reliability Engineering
- Salary
- Not Disclosed
- Location
- Austin, Texas, United States
- Experience
- 4+ years of experience in a Site Reliability Engineering, production support or related role, supporting large-scale, enterprise-level...
- Education
- Bachelor's degree in Computer Science or work related equivalent experience
Spotted an issue?
We’ll check it against the original posting.
Role Summary
The Service Reliability Engineer on Apple's General and Administrative Solutions Engineering team supports global, mission-critical production systems. The role focuses on maintaining service health, stability, efficiency, and reliability.
What You'll Do
- Monitor service performance, identify potential bottlenecks, and implement solutions to improve efficiency and resilience.
- Lead incident response, resolve incidents, and conduct root cause analysis.
- Develop automation to streamline operational tasks and reduce manual intervention.
- Collaborate with development teams on monitoring, alerting, and scalability practices for new services.
- Maintain run-books and service level objectives, participate in on-call rotations, and define and supervise service level indicators.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Minimum qualifications include 4+ years in Site Reliability Engineering, production support, or a related role supporting large-scale enterprise services; proficiency in at least one programming language and scripting language; experience with cloud platforms and cloud-native technologies; hands-on experience with monitoring and alerting tools; and a bachelor's degree in Computer Science or equivalent work-related experience.
Required
- Strong proficiency in at least one programming language, such as Python, Java, or Go, and scripting languages, such as Bash or PowerShell.
- Experience with cloud platforms such as AWS, Azure, or GCP, and cloud-native technologies such as Kubernetes or Docker.
- Hands-on experience with monitoring and alerting tools such as Prometheus, Grafana, Splunk, or Datadog.
Preferred
- Familiarity with CI/CD pipelines and DevOps practices.
- Experience with database technologies such as MySQL, PostgreSQL, or NoSQL databases.
- Knowledge of ITIL frameworks and incident management processes.
- Experience with vibe coding.
- Understanding of Linux/Unix system administration.
- Experience with configuration management tools such as Ansible, Chef, or Puppet.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Summary
Do you have a passion for ensuring the reliability, scalability, and performance of critical services? Are you a highly motivated and expert engineer with a strong understanding of Site Reliability Engineering (SRE) principles and a desire to automate and improve processes? Join Apple's General and Administrative (G&A) Solutions Engineering team as a Service Reliability Engineer and play a vital role in supporting our global, mission-critical production systems.
Description
You'll be at the forefront of maintaining the health, stability, and efficiency of our services, working with a diverse range of technologies and platforms. You will collaborate with Engineers, Data Engineers, DBAs, and network specialists to proactively identify and resolve potential issues, automate repetitive tasks, and drive continuous improvement initiatives. Your expertise will directly impact the reliability of our systems, enabling Apple to deliver innovative products and services to our customers.
Responsibilities
Proactively monitor service performance, identify potential bottlenecks, and implement solutions to optimize efficiency and resilience
Lead incident response efforts, driving rapid resolution and conducting thorough root cause analysis (RCA)
Develop and implement automation strategies to streamline operational tasks, improve service resilience, and reduce manual intervention
Apply SRE principles to maintain highly reliable and scalable service infrastructure
Collaborate closely with development teams to ensure that new services are designed for operational perfection, incorporating best practices for monitoring, alerting, and scalability
Contribute to the creation and maintenance of comprehensive documentation, including run-books, service level objectives (SLOs)
Participate in on-call rotations, providing 24/7 support for critical services and responding to incidents with a sense of urgency
Find opportunities for process improvement and drive initiatives to enhance the efficiency and effectiveness of the service reliability team
Champion a culture of continuous learning and knowledge sharing within the team
Define and supervise key service level indicators (SLIs) to measure and improve service reliability
Minimum Qualifications
4+ years of experience in a Site Reliability Engineering, production support or related role, supporting large-scale, enterprise-level services
Strong proficiency in at least one programming language (e.g., Python, Java, Go) and scripting languages (e.g., Bash, PowerShell)
Experience with cloud platforms (e.g., AWS, Azure, GCP) and cloud-native technologies (e.g., Kubernetes, Docker)
Hands-on experience with monitoring and alerting tools (e.g., Prometheus, Grafana, Splunk, Datadog)
Bachelor's degree in Computer Science or work related equivalent experience
Preferred Qualifications
Familiarity with CI/CD pipelines and DevOps practices
Experience with database technologies (e.g., MySQL, PostgreSQL, NoSQL databases)
Knowledge of ITIL frameworks and incident management processes
Experience with vibe coding
Understanding of Linux/Unix system administration
Experience with configuration management tools (Ansible, Chef, Puppet)
Application Deadline
Apple accepts applications to this posting on an ongoing basis.
About the company
Apple
Large Enterprise
Apple Inc. is a global technology company known for its innovative products and services, including the iPhone, iPad, Mac computers, and Apple Watch. Founded in 1976, Apple has continuously pushed the boundaries of design and functionality, earning a reputation for high-quality consumer electronics and software solutions like iOS and macOS. With a strong commitment to user experience and privacy, Apple also leads in digital services, offering platforms such as the App Store, Apple Music, and iCloud. The company's focus on sustainability and corporate responsibility further enhances its standing as a leader in the technology sector.