Client Advisor

About the role

Client Advisor will serve clients with various needs by understanding their true desire and concern. Client Advisor interacts and negotiates with internal teams to bring out the best solution possible, not just to meet client needs but to inspire client with Hermes way of surprise! He/She will be the voice of clients to organizations inside Hermes Korea while he/she will be an ambassador of Hermes to every client he/she touches. He/She will belong to Hermes Korea Client Relations Center and report to CRC Manager.

What you'll do

• Meet clients via phone call, online messenger or email on a daily basis
• Answer to client questions about products, stock availability, store information, online orders, etc
• Handle client requests regarding after-sales service, treating personal data, cancelling online orders, etc.
• Communicate with internal teams to generate solution to client's problem
• Create client orders in the E-Commerce back office upon client request (via phone or written communication)
• Participate in regular training sessions to fill him/herself with proper level of brand knowledge and skills

Requirements

• 2-7 years of experience in professional client service career, preferably in luxury fashion, hospitality, or VIP financial service
• Mature skill to deal with difficult clients
• Respectful team player
• Good communication skills with people-oriented mindset
• Self-motivated, passion to grow with challenges
• Fast learner of digital tools
• Skilled in Excel and PowerPoint
• Highly organized with exceptional attention to detail
• Business level of English is preferred
• This position requires to work on weekends based on shift schedule

Benefits

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