After Sales Coordinator

About the role

Review repair requests and assess repair requirements based on company guidelines and service standards. Prepare and manage accurate repair quotations for stores and internal stakeholders. Communicate quotation details, repair scope, and estimated lead times to stores and relevant stakeholders. Liaise with stores, repair vendors, and artisans to facilitate smooth repair operations and timely service delivery.

What you'll do

• Review repair requests and assess repair requirements based on company guidelines and service standards.
• Prepare and manage accurate repair quotations for stores and internal stakeholders.
• Communicate quotation details, repair scope, and estimated lead times to stores and relevant stakeholders.
• Liaise with stores, repair vendors, and artisans to facilitate smooth repair operations and timely service delivery.
• Escalate complex repair cases and product issues when necessary.
• Maintain accurate repair information and documentation within the system to support operational efficiency and reporting.
• Support daily operations of internal repair artisans and repair vendors, coordinating repair schedules and monitoring repair status.
• Facilitate communication between stores, customer service teams and artisans; assist artisans with repair administration, documentation, and material requests.
• Monitor repair quality, ensure repairs meet brand standards, and identify recurring repair issues for process improvement.
• Manage daily spare parts operations including inventory monitoring, stock administration, and system updates.
• Coordinate spare parts requests for repair artisans and external vendors; support ordering and allocation of spare parts.
• Conduct regular stock counts, ensure inventory accuracy, and prepare inventory reports analyzing spare parts usage trends.
• Create and maintain repair orders, transfer requests, inventory transactions, and related documentation; support import/export and inter-location transfer processes.
• Support planning and coordination of After Sales training programs, prepare training materials, SOPs, manuals, and guidelines.
• Generate and analyze reports related to After Sales activities, track KPIs (service rate, lead time, productivity, spare parts inventory accuracy, repair volume), and identify improvement opportunities.

Requirements

• Minimum 3 years of relevant experience in After Sales, repair coordination, inventory management, retail operations, or administrative support.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong accuracy, analytical, and problem-solving skills.
• Customer-oriented, proactive, and collaborative mindset.
• Effective interpersonal and communication skills, with excellent written and verbal English.
• Proficiency in Microsoft Office, especially Excel, PowerPoint, and Word.

Preferred qualifications

• Experience in luxury, fashion, leather goods, or retail industries is preferred.
• Understanding of repair workflows and after-sales operations is an advantage.

Benefits

자세한 사항은 홈페이지 참조