Service Growth & Commercial Operation Leader

About the role

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

What you'll do

• Lead Korea Service Growth strategy across MSA, ODS, O&U, Digital, and Lifecycle Solutions.
• Develop and execute growth initiatives aligned with AKA and Global priorities.
• Own the Korea Service commercial operating rhythm, including forecasting, pipeline governance, backlog execution, and revenue pacing.
• Drive business performance through KPI management, operational reviews, and corrective actions.
• Lead portfolio growth by expanding lifecycle solution adoption and improving capture rates across the installed base.
• Act as Contract Reviewer and ensure compliance with pricing, profitability, and commercial governance requirements.
• Partner with Equipment Sales, Service Delivery, Finance, OTR, and Marketing teams to drive business growth and operational excellence.
• Develop customer segmentation, installed base strategies, and lifecycle growth programs.
• Support strategic customer engagements and strengthen executive-level customer relationships.
• Build and leverage KOL networks, reference sites, and customer advocacy programs to accelerate market adoption.
• Lead, coach, and develop the Service Growth team while building a culture of accountability, collaboration, and customer focus.
• Represent Korea Service Growth & Commercial Operations in AKA and Global forums while influencing regional initiatives and best-practice sharing.
• Contribute to account plans at accounts covered by account managers/executives.
• Educate account team members on their solutions/services strategy and offerings.
• Collaborate with and leverage subject matter experts and other resources within GEHC channels to build relationships and secure business.

Requirements

• Bachelor's degree in Business Administration, Biomedical Engineering, Healthcare, Engineering, Finance, or a related field.
• Minimum 10 years of experience in healthcare service, service sales, commercial operations, lifecycle solutions, or a related medical technology field.
• Demonstrated experience in leading people, coaching teams, and managing performance.
• Strong understanding of the Service business, including service contracts, installed-base management, MSA, ODS, O&U, Digital, and lifecycle solutions.
• Strong knowledge of commercial operations, including forecasting, pipeline management, backlog conversion, revenue pacing, contract review, and business governance.
• Proven ability to develop business strategy and translate it into executable programs and measurable outcomes.
• Strong financial and commercial acumen, including understanding of Orders, Revenue, Margin, profitability, and business risk.
• Ability to lead effectively in a matrix organization and influence stakeholders without direct authority.
• Experience collaborating with Equipment Sales, Service Delivery, Finance, OTR, Marketing, Clinical, and regional teams.
• Ability to synthesize complex business issues and communicate clear priorities and action plans.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Excellent verbal and written communication skills in Korean and English.
• Strong executive communication, presentation, negotiation, and stakeholder management skills.
• Ability and willingness to travel as required.

Preferred qualifications

• Extensive experience within a healthcare Service organization, with broad knowledge of Service operations and commercial processes.
• Experience managing lifecycle portfolios or recurring-revenue businesses.
• Experience leading commercial transformation, process improvement, or operational excellence initiatives.
• Proven track record of driving profitable growth through cross-functional collaboration.
• Experience working with regional or global teams in a multicultural matrix environment.
• Demonstrated ability to build high-performing teams and develop future leaders.

Benefits

• Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
• Our salary and benefits are everything you'd expect from an organization with global strength and scale.
• You'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.