Agile Team Senior Customer Service Representative (German or Italian)

Position Summary:

Based at the Shared Service Center in Budapest, the Customer Care organization supports our clients throughout the product lifecycle, including customer master data management, quoting, order management, and a wide range of administrative and operational processes

The Agile Team Senior Customer Care Representative is a highly adaptable, performance-driven professional who provides exceptional customer support while flexibly supporting multiple operational teams, based on business needs and priorities.

This role acts as a role model in customer centricity, data accuracy, compliance, and operational excellence.

Key Responsibilities:

• Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes

• Demonstrate strong ownership, accountability, and integrity while acting as a role model for customer centricity, collaboration, and operational excellence

• Independently manage complex customer requirements and escalations, ensuring timely resolution in collaboration with Sales, Commercial, Distribution, Finance, and Field Service teams.

• Consistently meet or exceed defined KPIs while maintaining high levels of data accuracy and compliance

• Rapidly onboard into new teams, processes, as part of the Agile Team model, transitioning every 3–6 months based on business needs and priorities

• Provide operational support to various Customer Care teams experiencing workload peaks, transitions, or performance challenges

• Act as a knowledge bridge across teams by sharing best practices, supporting knowledge sharing and supporting standardization

• Identify and raise process improvement opportunities to enhance productivity, quality, and efficiency, contributing to continuous improvement initiatives

Skills:

• Fluent English required; and an additional European language required (German, Italian, French, Spanish)

• Strong analytical and problem-solving capabilities.

• Good problem-solving skills

• High adaptability and learning agility

• Demonstrated ability to perform in dynamic environments

• Excellent prioritization and workload management skills.

• Strong interpersonal and stakeholder management skills

• High attention to detail and data accuracy.

• Proactive, self-driven, and performance-oriented mindset.

• Solid Microsoft Office skills; ERP knowledge preferred

Experience:

• Minimum of 1 year experience in customer service, P2P or procurement field is required in an SSC/multinational/office environment.

• Experience with ERP systems preferred but not essential.

• Bachelor’s degree preferred; relevant experience will also be considered.