Atlassian Admin Engineer, Amazon Leo

Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

Amazon Leo Productivity Engineering Application Services (ALPEAS) is seeking an Atlassian Administrator to operate and improve our Tier-1 services. This role requires in-depth knowledge across the Jira, Confluence, Bitbucket, and Bamboo services along with automation scripting experience. This is a hands-on position where your daily activities will range from strategic planning to new system development to supporting the customers that depend on our services.

Key job responsibilities
- Subject Matter Expert on all workflows end-to-end, customizations, marketplace apps, management and configuration in Atlassian.
- Upgrade, configure, operate, and support Jira, Confluence, Bitbucket, and Bamboo services.
- Develop customized solutions, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting and bug fixing. These solutions may require custom code development, API creation, and integration with other AWS services.
- Troubleshoot application issues and add-on integration issues in the Atlassian implementation.
- Determine ways to optimize/improve setup and workflows, as well as identify where functionality may or may not meet user requests.
- Develop metrics dashboards and advanced filters to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
- Install, manage and administer add-ons, plugins, and extensions for Atlassian Data Center products.
- Develop process workflows for Jira including field configurations, screen schemes, permission schemes and notification schemes.
- Research, Diagnose, and Monitor performance bottlenecks.
- Write documentation and provide technical training for cross-functional teams.



A day in the life
In this role, you will function as both an Atlassian administrator and technical lead. You will operate two distinct Atlassian stacks in AWS GovCloud, develop automation for upgrades/patching/testing, and enhance observability of the systems. You will work with stakeholders and senior engineers to design and develop custom solutions and integrations between Atlassian tools and other services in a secure manner.

About the team
ALPEAS builds and operates the core productivity solutions supporting Leo's operations and engagements with business partners. Our services set the example for operational excellence and invisibly scale as the business grows, while maintaining the highest standards of security and regulatory compliance. We innovate on behalf of our customers to automate and simplify their workflows, enabling them to focus on high-value activities.

Basic Qualifications

- Experience working with technical and business stakeholders from global cross-functional teams
- Experience in administration of Atlassian services
- Experience with Atlassian automation/scripting

Preferred Qualifications

- Experience with Atlassian Data Center products
- Experience with DevOps engineering, CICD
- Experience with Linux

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.