System Development Manager, OpsTech Solutions

As a leader of the OpsTech Solutions application development team, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery.



Key job responsibilities
- Lead and grow a team of SDEs and Systems Development Engineers; provide mentorship and career development
- Manage the full development lifecycle from proof-of-concept through production deployment, including pilot design, success metrics, security reviews, and scaled rollout
- Raise the technical bar by establishing engineering best practices, code review standards, CI/CD pipelines, and operational excellence mechanisms for AI/ML systems
- Communicate effectively with senior leadership on strategy, progress, risks, and business impact through mechanisms like MBRs, sprint reviews, and roadmap presentations

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- 3+ years of managing system or software development teams experience
- Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
- Knowledge of software engineering best practices across the development life cycle, including agile methodologies, coding standards, code reviews, source management, build processes, testing, and operations
- Experience partnering with product or program management teams
- 5+ years of working directly within engineering teams experience

Preferred Qualifications

- Experience communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
- Experience with AWS technologies
- Experience securing cloud software services and understanding design for scalability, performance and reliability
- Experience in agile software development methodology
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 166,300.00 - 225,000.00 USD annually