Senior Customer Content Producer

At Microsoft, we’re building a modern, AI-forward marketing organization that learns faster, activates smarter, and drives measurable impact. Our approach blends human creativity with AI-powered insights to fuel bold, culturally inspired creative strategies at scale. We prioritize outcomes over outputs, embrace rapid learning loops, and operate in agile flight formations that unite disciplines across Commercial Brand, Creative, and Customer Marketing. 

Join a team that clears the path for you to thrive. As a Senior Customer Content Producer, you will sit at the heart of Customer Marketing and Advocacy, turning rich customer stories into purposeful, high‑value content that influences how Microsoft shows up with customers and partners. You will focus on priority campaigns and events, collaborating closely with teams across creative, social, events, public relations, integrated marketing, product marketing, and sales to ensure customer narratives are consistent, compelling, and aligned to business priorities. 

In this role, you will own the end‑to‑end process of producing, and packaging customer content including video, interactive and multimedia packages so that it can be quickly repurposed and distributed across digital channels, events, campaigns, and key moments. Your work will help scale customer storytelling across Microsoft’s global customer base, with success measured by the volume, reach, and usage of the assets you create across the ecosystem of channels. 

At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone. 

• Content Strategy and Planning. Bring to life the campaign strategy and business priorities by delivering high impact human-led storytelling. Develop and execute integrated content plans that extend customer stories into priority campaigns, events, and strategic initiatives. Partner with cross-functional teams to align content priorities with business objectives, audience needs, and commercial marketing moments. 

• Customer Story Development. Enable production to capture interviews that can transform into narrative arcs, plan capture of B-roll in innovative ways, deliver an organized set of media that is post-production ready, and manage an internal review cycle that ensures necessary feedback is synthesized, translated into actionable creative direction, and integrated rapidly prior to delivery.  

• Content Production and Asset Creation. Deep industry knowledge of video production and film best practices, experience leveraging AI assisted workflows for pre-production and story alignment. This includes creating clear production schedules, managing necessary agreements and releases, and coordinating logistics with internal and external teams. 

• Content Packaging and Asset Management. Own and manage customer marketing media, tag, label and archive projects and raw materials to ensure customer content is discoverable, reusable, and optimized for different audiences and moments. Partner with capabilities team and leverage intelligent tagging solution to further automate content discovery. 

• Cross-Functional Content Orchestration. Collaborate with product marketing, sales, events, public relations, social, creative, integrated marketing, and agency partners to align content plans, manage timelines, and ensure consistent storytelling across the customer journey. Coordinate multiple stakeholders while maintaining quality and delivery commitments. 

• Editorial Excellence and Quality Management. Maintain a high bar for creative judgement in customer storytelling that supports business outcomes and adheres to audience insights, tone of voice, and campaign strategy. Ensure content meets Microsoft brand, editorial, technical, accessibility and other storytelling standards. 

• Measurement and Optimization. Analyze key performance indicators for customer content, including content utilization, engagement, reach, and reuse across channels. Surface insights and recommendations that improve future storytelling, content planning, and audience impact. Identify trends in the industry and branded content space to benchmark content and incorporate a feedback loop to ensure creative decisions are supported by data. 

Required Qualifications:

• Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience
  • OR equivalent experience.