Support Engineer V - AMZ9898385

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer V
Job Location: Seattle, Washington
Job Number: AMZ9898385

Position Responsibilities:

Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes. Provide on-call support and act as point of escalation for high-severity issues. Aid in the development and testing of operational tools and AI that improve efficiency through automation. Create and maintain team-specific knowledge-base articles and operational and training documentation. Conduct customer notification and workflow coordination with follow-up to maintain service level agreements. Deliver live streaming content to a high standard globally. Deliver reports to senior leadership. Assist in the training of new support staff.

Position Requirements:

Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, or a related field and two years of experience in the job offered or a related occupation. Employer will accept four years of experience in the job offered or a related occupation as equivalent to a bachelor’s degree and two years of experience. Must have two years of experience in the following skill(s): (1) scripting in modern programming languages; (2) troubleshooting and debugging technical systems and documenting findings; (3) agile/scrum or a related collaborative workflow; and (4) supporting a live streaming environment, including knowledge of video encoding and delivery, acquisition, codecs, adaptive bit rate video playback, common streaming protocols, and software support.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $121,000/year to $163,700/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000

Basic Qualifications

Position Requirements:

Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, or a related field and two years of experience in the job offered or a related occupation. Employer will accept four years of experience in the job offered or a related occupation as equivalent to a bachelor’s degree and two years of experience. Must have two years of experience in the following skill(s): (1) scripting in modern programming languages; (2) troubleshooting and debugging technical systems and documenting findings; (3) agile/scrum or a related collaborative workflow; and (4) supporting a live streaming environment, including knowledge of video encoding and delivery, acquisition, codecs, adaptive bit rate video playback, common streaming protocols, and software support.#0000

Preferred Qualifications

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.