Program Manager II, AMZL ORBIT PMO

Are you ready to be the leverage point that transforms how Amazon's largest operations organization runs? The ORBIT Program Management Office serves the VP offices across NA Last Mile (AMZL), and this role is unique: rather than owning one portfolio's outcomes, you'll own the *how* across all of them—building the mechanisms, standards, and automations that multiply impact across six portfolios. You'll convert automation delivery from one-off projects into a repeatable intake-to-delivery pipeline, reclaim hundreds of hours through AI-assisted workflows, and build tools that ship into production the next morning.

This is a horizontal builder seat with leverage across Supply Chain and Last Mile Operations. You'll standardize the team's rhythm of business, own flash reporting and standard work libraries outright, and see the entire NA Last Mile operating rhythm in your first quarter—insight that usually takes years. Automation isn't a side project here; it's the mission, and you'll be accountable for a measurable share of the team's 60% manual-prep-reduction target. Because this role touches all six portfolios, it's the natural bench for portfolio ownership as the team grows.

Key job responsibilities
- Own and scale ORBIT's standard work library, reporting standards, and flash reporting mechanisms, converting automation delivery from one-off projects into a repeatable intake-to-delivery pipeline that runs without manual intervention
- Partner with Business Intelligence Engineers and portfolio leaders to design, prototype, and deploy AI-assisted automations—from auto-flagging compliance gaps to document assembly workflows—and track reclaimed hours against the team's 60% manual-prep-reduction goal
- Audit and standardize Standard Operating Procedures (SOPs) across six portfolios, ensuring mechanisms align with current practice and identifying opportunities to permanently remove manual effort from recurring deliverables
- Manage cross-functional program lifecycles that span Network Operations, Fleet, Safety, ACES, RME, WHS, PXT, Finance, and Last Mile Tech, applying process improvement methodologies to drive operational excellence and meet promised deadlines
- Communicate program status, analyze KPIs to create targeted action plans, and collaborate with stakeholders at all levels to resolve blockers, escalate appropriately, and ensure all teams remain aligned on priorities and deliverables

A day in the life
Your morning starts with the team pulse: pull status across portfolios, check automated feeds for gaps, resolve data questions with portfolio leaders, and publish before the leadership day begins. Mid-morning brings a working session with a Business Intelligence Engineer to extend an auto-flagging rule so compliance gaps surface on their own. Afternoons balance fixed-cadence governance work with project work that permanently removes effort—auditing SOPs against current practice, scoping automations by measuring how long recurring document assembly actually takes, prototyping AI-assisted versions, and logging reclaimed hours.

About the team
ORBIT Program Management Office serves as the program management backbone for VP offices across NA Last Mile (AMZL)—Supply Chain and Last Mile Operations. We own and enable the rhythm of business: recurring cadence, leadership-facing deliverables, strategic initiatives, executive events, and high volume event readiness, delivered across six portfolios including Network of Operations, High Volume Events, Supply Chain, Strategic Initiatives & Executive Events, Business Analytics, and Internal AI Integrations.

Our mission is operational excellence through automation: a 60% reduction in manual prep time, OP1 planning compressed from ten days to four, and 95%+ action item completion. We partner daily with Network Operations, Fleet, Safety, ACES, RME, WHS, PXT, Finance, and Last Mile Tech. We take pride in building the tools and standards that make Amazon's largest operations organization easier to run and easier to improve—and our AI work ships into production, from business review summaries to automated quality assessors to records agents running live through peak.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience communicating results to senior leadership, or experience in building financial and operational reports/data sets that inform business decision-making
- Experience implementing repeatable processes and driving automation or standardization

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience leading engagements using industry standard program management techniques including Agile at scale delivery frameworks and project management toolsets
- Experience working with a matrixed team of stakeholders to achieve a common goal or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
USA, TX, Austin - 74,200.00 - 129,800.00 USD annually
USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually