Transportation Specialist I, Global Logistics, Cross-Border Carrier Center (XBCC)

Join Amazon Global Logistics as a Transportation Specialist in our Cross-Border Carrier Center (XBCC). You'll play a crucial role in ensuring seamless delivery of customer packages to over 200 countries worldwide. Your expertise will help optimize our complex network of internal and external partners, directly impacting customer satisfaction on a global scale.

Key job responsibilities
- Provide prompt, efficient service to carriers, escalating issues internally when necessary
- Independently manage your time to research cases, identify trends, and resolve issues
- Collaborate with partner teams to address root causes of defect trends
- Document investigation outcomes clearly and concisely
- Maintain high standards of attendance, productivity, and quality while adapting to evolving business needs

A day in the life
As a Transportation Specialist, you'll start your day by reviewing carrier cases and prioritizing your workload. You'll dive into data analysis, using your problem-solving skills to identify patterns and propose solutions. Throughout the day, you'll communicate with various stakeholders, both internal and external, to resolve issues and improve processes. Your work will directly contribute to enhancing the global export supply chain and ensuring timely package deliveries worldwide.

About the team
The XBCC team is at the heart of Amazon's Global Logistics Exports organization. We're passionate about delivering exceptional customer experiences across borders. Our focus is on addressing challenges that may delay package deliveries, working collaboratively with multiple partners to streamline processes and drive continuous improvement in our global logistics network.

Basic Qualifications

- High school or equivalent diploma
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience using Microsoft Excel to manipulate and analyze data

Preferred Qualifications

- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in oral and written communication
- Associate's degree in logistics, supply chain management, or related field
- 1+ years of experience in an operations or logistics environment
- Demonstrated track record of meeting productivity and quality targets
- Advanced Excel skills including pivot tables, VLOOKUP functions, and data visualization
- Experience with transportation management systems or logistics software
- Ability to work effectively in a fast-paced, dynamic environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, TN, Nashville - 19.51 - 26.25 USD hourly