# Sr. HR Business Partner, eCommerce Services, eCommerce Services

eCommerce Foundation team is looking for a solution focused, organized, self-starter to join our Human Resources team as a Sr. HR Business Partner to support clients in the eCommerce Services (eCS) organization. eCS manages several aspects of the customer life cycle, starting from account creation and sign in, to placing items in the shopping cart, proceeding through checkout, order processing, managing order history and post-fulfillment actions such as refunds.

In this position, you will partner with Leaders to develop and execute HR strategies that support organizational growth and foster people effectiveness for their respective groups. The Sr. HRBP must be able to work independently, establish and execute long and short-term people strategies while taking a hands-on approach, and interface effectively with professionals at all levels. You'll need excellent communication (verbal & written), professional interpersonal skills, and the ability to function in an innovative and ambiguous environment. You'll need strong analytic skills and the ability to translate your clients' business plans and goals into the human resource capabilities needed to deliver results. You will help business leaders look around corners with data-driven recommendations that improve performance, retention, and employee experience. In addition, this role will contribute to driving organizational initiatives and projects, such as workforce planning, org design, employee relations and culture.

Key job responsibilities
- Partner with business leaders to develop their talent strategy to support business growth while maintaining an engaging, respectful and fun work environment.

- Drive organizational design, workforce planning, succession planning, talent management, and skills assessment and development.

- Coach managers and leaders in career development, leadership and management practices.

- Develop and implement people plans and solutions to deliver results and sustain a work environment where all employees can thrive and grow.

- Analyze business metrics and recommend systemic improvements.

- Partner with the business to lead talent reviews, focused on succession planning, employee growth and development and organizational health priorities.

- Use data and org health metrics to make decisions and keep leadership informed.

- Partner with the central HR Partner organization to effectively enable managers, address various employee relations issues, and drive results for the organization.

- Lead or contribute to various cross-team and/or cross-organizational eCommerce Services projects/goals.

Basic Qualifications

- Bachelor's degree or equivalent in Human Resources Management, Business Administration, or a related field
- 5+ years of human resources leadership experience
- Experience managing cross-functional projects and initiatives
- Experience coaching and mentoring at the management level
- Experience with MS Office tools and HR Information Systems
- Experience delivering complex, data-driven recommendations to senior leaders

Preferred Qualifications

- Master's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
- 7+ years of HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or HR program experience
- Experience using data and metrics to drive actionable insights at scale
- Experience assessing management and executive talent
- Bachelor's degree or equivalent, or experience in leadership work as an HR generalist, preferably in a high tech environment
- Experience driving employee engagement
- Can communicate effectively with all levels of the organization
- Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 130,000.00 - 175,900.00 USD annually