UX Manager, Payment & WWI, Amazon Payment Products

You are a design leader who builds teams that ship. You bring urgency, vision, and a bias for action to everything you do, setting the direction for your team and moving ideas from concept to launched experience at a pace that matches the speed of our business. You will hire and develop world-class designers, raise the bar on craft and execution, and integrate AI into the design process to accelerate delivery and unlock creative possibilities. You thrive in ambiguity, bring clarity to complex problems, and have a track record of influencing cross-functional partners to align on a shared vision and ship together.

You are a strategic thinker who can articulate a compelling design vision and translate it into a roadmap that your team can execute against. You know how to identify, attract, and grow exceptional design talent, creating an environment where designers do the best work of their careers. You are methodical in scaling design across multiple partners and iterating on process for efficiency. You are an excellent collaborator and have no problem presenting, and defending, your team's ideas to other designers, product and marketing managers, and company leaders.

You set the direction and quality standard for your team's output, ensuring every experience is grounded in deep customer understanding and executed with world-class craft. Above all, you are passionate about solving real problems for real people through research, design, and iteration. You will guide your team to create experiences that are engaging, useful, and solution-oriented, applying customer data and insights to tailor designs to customers' needs and pain points.

You've built and led teams that set the standard for design excellence, combining strategic vision with hands-on leadership, a command of visual principles, and keen attention to detail.

Key job responsibilities
- Own the design delivery pipeline from concept through launch, ensuring the team ships high-quality payment and financial product experiences across portfolio.

- Lead the team to design payment experiences that feel seamless, trustworthy, and additive to the shopping journey not disruptive; champion a customer-first approach to financial products

- Establish a culture of urgency and accountability; remove blockers, streamline decision-making, and drive rapid iteration cycles to get experiences into market fast

- Partner with Engineering and Product leaders to compress timelines, identify MVP scopes, and make smart trade-offs that balance speed with craft

- Drive efficient, predictable delivery of design work; build repeatable processes that enable the team to ship fast without sacrificing quality

- Measure and communicate the impact of shipped experiences, conversion rates, adoption metrics, payment completion rates, and customer sentiment and use those signals to inform what to build next- Lead, mentor, and grow a team of UX Designers, fostering a culture of craft excellence, experimentation, and customer obsession

- Champion AI-powered design workflows integrating generative AI, automation, and intelligent tooling into the team's creative process to increase efficiency, speed-to-market, and scalability

- Translate business goals and technical constraints (payment processing requirements, regulatory compliance, security protocols, device form factors) into compelling, customer-centric design solutions that can be shipped incrementally

- Balance long-term strategic bets (next-generation financial product experiences) with near-term delivery commitments; manage the team's portfolio of work across multiple product surfaces with a bias toward action

Basic Qualifications

- 6+ years of design experience
- 3+ years of leading design teams experience
- Experience managing teams
- Experience leading design teams in problem definition, artifact rendering, cross-functional collaboration and delivery, and user validation and measurement

Preferred Qualifications

- Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 151,600.00 - 205,000.00 USD annually