Technical Training Specialist, DCO, AWS Infra Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. 

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Technical Training Specialist (DCO), you will be responsible for delivering technical training programs focused on IT infrastructure, server hardware, networking equipment, and break-fix operations for Data Center Operations teams. You will manage and conduct initial technical training programs for new hires, ensuring they are properly equipped with the knowledge and skills needed to operate, troubleshoot, and maintain AWS's sophisticated IT infrastructure within the data center environment.

Key job responsibilities
Training Program Management
• Design and deliver engaging instructor-led training sessions covering IT infrastructure operations, server hardware, networking equipment, and break-fix procedures
• Manage all logistics of Initial Training programs, including scheduling, classroom coordination, and lab space utilization
• Conduct hands-on training on server deployment, rack operations, hardware diagnostics, and component-level troubleshooting
• Maintain and certify instructor qualifications and perform certification observations
• Monitor trainee progress and address any behavioral or policy issues
• Process training completions and maintain accurate training records

Learning Lab Management
• Serve as Subject Matter Expert for all IT lab equipment and training facilities
• Maintain and optimize training spaces, server racks, networking gear, and break-fix workstations
• Develop and implement SOPs for lab equipment operation including servers, switches, routers, and cabling systems
• Create practical training scenarios that simulate real-world IT hardware failures and break-fix situations
• Support setup and commissioning of new training labs
• Prepare lab equipment and spaces for upcoming training sessions

Program Development & Improvement
• Collaborate with SMEs to develop/update training materials for IT operations
• Identify and implement improvements to training content and delivery methods
• Create training resources for hardware break-fix, network troubleshooting, and server operations
• Stay current with latest technologies and practices


About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional

Basic Qualifications

- 1+ years of Microsoft Office products and applications experience
- 3+ years of acting in a team lead capacity, supporting, training, and mentoring less experienced maintenance technicians experience
- 3+ years of conducting predictive and preventative maintenance procedures experience
- 3+ years of demonstrating safety standards experience
- High school diploma, or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

- AWS Certification (Cloud Technologist, Solutions Architect, SysOps Administrator, Developer)
- Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)
- Experience with graphic training systems
- Experience with Learning Management Systems (LMS)
- Experience with technical writing, or experience with multimedia content creation
- Experience developing or delivering training programs across multiple sites or regions

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.