Role at a glance
- Salary
- Not Disclosed
- Location
- Singapore - Singapore Australia
- Work arrangement
- Remote
- Employment
- Full-time
- Experience
- proven leadership experience
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Role Summary
The first Technical Support Engineering leader in APAC will lead a team supporting Cursor users and help shape AI-enhanced developer support at scale. The role combines direct escalation management with process improvement, automation, and cross-functional partnership to deliver consistent support experiences.
What You'll Do
- Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
- Serve as the escalation point for complex or urgent customer issues and collaborate with engineering to drive resolution.
- Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
- Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
- Improve workflows, build automations, and streamline tooling to drive operational excellence.
- Champion documentation and knowledge sharing to empower customers and teammates.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Prior experience as a Technical Support Engineer or in a hands-on technical support role; proven track record managing or leading a technical support team in a SaaS or developer-focused company; strong debugging and problem-solving skills; deep understanding of software development workflows; familiarity with IDEs, LLMs, and AI-powered developer tools; excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
Required
- Prior experience as a Technical Support Engineer or in a hands-on technical support role.
- Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
- Strong debugging and problem-solving skills.
- Deep understanding of software development workflows.
- Familiarity with IDEs, LLMs, and AI-powered developer tools.
- Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
Preferred
- Experience in fast-paced startup environments.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
About the Role
We’re hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class.
Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them.
What you’ll do
Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
Drive operational excellence by improving workflows, building automations, and streamlining tooling.
Champion documentation and knowledge sharing to empower both customers and teammates.
You may be a fit if
Prior experience as a Technical Support Engineer or in a hands-on technical support role.
Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
Familiarity with IDEs, LLMs, and AI-powered developer tools.
Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
Self-starter with curiosity, creativity, and a bias for action.
About the company
Cursor
Startup
Cursor is an innovative technology company specializing in software development and digital solutions tailored for businesses of all sizes. With a focus on enhancing user experience and operational efficiency, Cursor offers a range of products, including custom applications, cloud services, and data analytics tools. The company prides itself on its collaborative approach, working closely with clients to understand their unique needs and deliver effective solutions. Committed to driving digital transformation, Cursor strives to empower organizations through cutting-edge technology and exceptional service.
Cursor is an innovative technology company specializing in software development and digital solutions tailored for businesses of all sizes. With a focus on enhancing user experience and operational efficiency, Cursor offers a range of products, including custom applications, cloud services, and data analytics tools. The company prides itself on its collaborative approach, working closely with clients to understand their unique needs and deliver effective solutions. Committed to driving digital transformation, Cursor strives to empower organizations through cutting-edge technology and exceptional service.