Sales Operations Manager

About the role

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. We are looking for an experienced, collaborative, and strategic Sales Operations Manager to join the Korea Sales Planning & Operations (SP&O) team. This regular, full-time role focuses on driving operational excellence, strengthening business governance, enabling executive performance visibility, and leading cross-functional execution across Apple Korea's commercial organization.

What you'll do

• Operational Governance & Strategy: Define and maintain robust operational frameworks, business rules, and operating rhythms across commercial channels to ensure consistency, compliance, and scalable execution.
• Business Visibility & Executive Analytics: Drive executive business visibility by overseeing commercial performance dashboards and analytics, transforming multi-dimensional operational data into strategic insights for leadership.
• Cross-Functional Collaboration & Alignment: Act as a key operational partner across sales, finance, legal, and regional/worldwide teams to align priorities, drive consensus, and support strategic business initiatives.
• Go-to-Market & Operational Readiness: Oversee operational readiness and channel enablement for new commercial campaigns, partner initiatives, and business transitions, mitigating risks and ensuring execution excellence.
• Process Optimization & Innovation: Continuously review and streamline business workflows to eliminate friction, championing modern tools, analytics, and best practices to drive sustainable efficiency.
• Team Enablement: Establish operational best practices and provide guidance to team members, fostering a culture of operational rigor, transparency, and collaboration.

Requirements

• Education: Bachelor's degree in Business, Engineering, Operations, or related field.
• Experience: 8+ years of professional experience in sales operations, business operations, commercial planning, or related management consulting within a global or multi-channel commercial environment.
• Operational Leadership: Proven track record of leading cross-functional operational initiatives, designing scalable business processes, and managing diverse stakeholders.
• Strategic & Analytical Acumen: Strong ability to analyze complex business issues, leverage data to drive operational decisions, and present clear narratives to leadership.
• Influencing & Partnership: Outstanding relationship-building and communication skills, with demonstrated capability to lead through influence in a matrixed organization.
• Language: Fluency in both Korean and English (verbal and written).

Preferred qualifications

• Experience designing commercial policy frameworks, partner governance, or incentive guidelines.
• Demonstrated track record of driving process innovation, workflow automation, or adopting modern technologies to transform business operations.
• Experience navigating organizational changes and complex operational transformations.

Benefits

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