IT Infrastructure Manager - CORP IT

About the role

Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Reporting directly to the CIO, you will ensure high availability, resilience, and operational excellence across L'Oréal Korea's IT infrastructure and workplace technology.

What you'll do

• Oversee the performance, maintenance, and lifecycle of local servers, networks, databases, and data centre facilities.
• Partner directly with the APAC Zone team and our global community of 2,000 Tech Experts across 40+ disciplines to implement Group cloud, infrastructure, and cybersecurity standards.
• Lead local infrastructure deployment projects from scoping and budgeting through to execution, security validation, and operational readiness.
• Direct local helpdesk and end-user support operations, elevating workplace technology to ensure a seamless employee experience.
• Supervise vendor performance and SLA governance across local and regional telecom, hardware, and data centre partners.
• Drive business continuity planning (BCP), disaster recovery (DR) testing, and proactive risk assessments in full compliance with local regulations and corporate security policies.

Requirements

• Under 15 years of total experience with 5-10 years of experience in IT infrastructure management / Helpdesk management, IT Security fields.
• Infrastructure Leadership: Proven expertise steering enterprise infrastructure, on-premise servers, cloud connectivity, databases, and corporate network operations.
• IT Service Management: Sound command of ITIL-aligned service delivery, helpdesk operations, and vendor SLA management.
• Resilience & Governance: In-depth knowledge of business continuity planning, disaster recovery, data privacy, and regulatory IT security compliance.
• Project & Budget Delivery: Track record managing infrastructure budgets, technical procurement, and capital projects in alignment with regional roadmaps.
• Bilingual Proficiency: Professional fluency in Korean and English, collaborating effectively across local teams and APAC Zone partners (an English CV/resume is required).

Preferred qualifications

• ITIL or CISA certifications are an asset.

Benefits

• A place for you to leave your comfort zone and grow beyond your potential (encouraged to try new things and take risks).
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal.
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated.
• A place where you can contribute to something bigger, with many brands having societal/environmental causes to make a concrete difference.