[MedTech] Sr. Business Operations Specialist - Electrophysiology

About the role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Electrophysiogy, part of the Johnson & Johnson Medical Devices Companies, is recognized worldwide as a leader in the science behind the diagnosis and treatment of cardiac arrhythmias. For over 30 years, Electrophysiogy has defined the state of design and craftsmanship in diagnostic and therapeutic cardiac catheters.

What you'll do

• Support the development and execution of capital equipment and platform business strategies aligned with EP Korea's business objectives.
• Manage capital sales pipelines, forecasts, installed-base information, and equipment deployment plans.
• Coordinate operational processes for capital sales, paid rental, evaluation, warranty, and equipment lifecycle management.
• Support business model development through pricing analysis, profitability simulations, and commercial performance tracking.
• Coordinate cross-functional activities related to quotations, contracts, internal approvals, equipment installation, and delivery.
• Prepare business performance reports and provide data-driven insights to support strategic decision-making.
• Monitor distributor performance, including IMS, NTS, inventory levels, Months of Inventory (MOI), and safety stock management.
• Track distributor credit utilization, collateral adequacy, and overdue payment risks in collaboration with Finance and Sales.
• Develop and maintain distributor performance dashboards and operational KPI reports.
• Support distributor contract renewals, channel expansion, and performance improvement initiatives.
• Support the standardization and improvement of operational workflows related to equipment installation, upgrades, maintenance coordination, and returns.
• Coordinate administrative processes for equipment licenses, spare parts, shipment documentation, and internal approvals.
• Maintain accurate equipment records and documentation to support compliance and audit readiness.
• Support the execution of strategic initiatives to enhance operational efficiency, business scalability, and organizational capabilities.
• Develop and maintain standardized operating procedures (SOPs), reporting frameworks, and operational dashboards.
• Coordinate cross-functional projects supporting new product launches, business expansion, and operational readiness.

Requirements

• Bachelor's degree in Business Administration, Healthcare, Engineering, or a related field.
• 3 ~ 8 years of experience in business operations, commercial operations, sales management, or related functions, preferably within the medical device or healthcare industry.
• Proven experience in business planning, commercial strategy execution, financial analysis, and operational management.
• Strong analytical and strategic thinking skills with the ability to translate complex business challenges into actionable solutions.
• Demonstrated ability to lead cross-functional initiatives and manage multiple stakeholders across local and regional organizations.
• Strong understanding of business performance management, operational governance, and risk management.
• Excellent communication, negotiation, and presentation skills in Korean and English.
• Strong leadership, decision-making, and problem-solving capabilities with a high level of accountability.
• Ability to manage multiple strategic priorities and drive execution in a dynamic business environment.

Preferred qualifications

• Experience in electrophysiology, capital medical equipment, or complex medical technology businesses.
• Experience in developing and managing capital sales, paid rental, evaluation, or other commercial business models.
• Knowledge of distributor governance, channel strategy, inventory optimization, and commercial contracting.
• Previous people management experience, including team development, coaching, and performance management.
• Experience leading operational transformation, process improvement, or organizational capability-building initiatives.
• Familiarity with financial modeling, ERP, CRM, Power BI, and business intelligence tools.
• Experience working with regional or global stakeholders in a multinational organization.

Benefits

자세한 사항은 홈페이지 참조