Technical Consultant (TAM) - AMAZON Web Services, Korea , Partner/FSI

About the role

The role is within the Korea Enterprise Support team. Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS. AWS Enterprise Support team is looking for a Technical Account Manager (TAM) to support our customers' innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.

What you'll do

• Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Foster trusting relationships with customers, understanding their business needs and technical challenges
• Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
• Work directly with AWS global engineering and service teams to resolve customer issue.

Requirements

• 5+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Bachelor's degree

Preferred qualifications

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

Benefits

• 90-day Ramp-up educational program upon onboarding, including training on customer support skills, processes, and AWS cloud services/solutions
• Knowledge and experience sharing sessions encouraged within the team
• Various personal development programs, including an English language program to enhance business English skills
• Opportunity to actively communicate and collaborate with global engineering teams within AWS
• Internal international relocation opportunities to work in different AWS regions
• Emphasis on work-life balance with flexibility in working hours
• Mentorship and career growth programs, including educational seminars and project assignments to develop well-rounded professionals