Role at a glance
- Job function
-
Customer Support & Contact Center Customer Success
- Salary
- Not Disclosed
- Location
- Seoul, South Korea
- Employment
- Full-time
- Experience
- Senior Level 7+ years
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Qualifications
Required
- 7+ years of design/implementation/operations/consulting with distributed applications experience
- Strong customer focus and bias for action; and ability to work with remote teams
Preferred
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/network/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
About the role
Original posting provided by 아마존(Amazon)
About the role
As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Network, ECS/EKS, IoT, Security/Governance, and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy.
What you'll do
• Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Foster trusting relationships with customers, understanding their business needs and technical challenges
• Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
• Work directly with AWS global engineering and service teams to resolve customer issue.
Requirements
• 7+ years of design/implementation/operations/consulting with distributed applications experience
• Strong customer focus and bias for action; and ability to work with remote teams
Preferred qualifications
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/network/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
Benefits
• 90-day ramp-up onboarding period with education on customer support skills and AWS cloud services/solutions
• Knowledge and experience sharing culture, including technical knowledge sessions
• Personal development programs including a business English language program
• Opportunity to collaborate directly with AWS global engineering teams
• Internal international relocation opportunities to work in different AWS regions
• Flexible working hours supporting work-life balance
• Mentorship programs and educational seminars supporting career growth
About the company
아마존(Amazon)
독보적인 물류 자동화 인프라와 클라우드 컴퓨팅 기술을 결합하여 고객 중심의 초연결 커머스 생태계를 구축한 글로벌 테크 기업입니다. 이커머스 효율화와 AWS를 통한 IT 인프라 공급에 주력하며, 전 세계 물류와 디지털 서비스의 접근성을 혁신적으로 높이는 데 기여하고 있습니다.