PT/TSM O2O Digital Channel Application Expert

About the role

Mercedes-Benz Korea is looking for an O2O Digital Channel Application Expert to support and continuously improve our customer-facing digital channels. As part of Mercedes-Benz's global digitalization strategy, our digital landscape connects online customer journeys with offline sales and service processes. Following the successful implementation of Retail of the Future in Korea, this position will focus on the stable operation, continuous improvement, and further development of our mobile applications and online sales channels.

What you'll do

• Take product ownership for customer-facing mobile applications, including Mercedes-Benz Circle and the Mercedes-Benz mobile application ecosystem.
• Manage application backends and integrations with Mercedes-Benz digital services.
• Support the Mercedes-Benz Online Store as an entry channel to the Sales Transaction System, including integration with internal and external systems.
• Manage application integrations involving APIs, Single Sign-On, Customer Identity and Access Management, and user entitlement handling.
• Plan and coordinate mobile application releases through the Apple App Store and Google Play, including push notifications and WebView-based functionality.
• Coordinate Online Store releases and local market configurations with central product teams.
• Test and accept new releases, including content, stock visibility, pricing display, and customer journey functionality.
• Monitor application stability, crash rates, store ratings, customer adoption, and recurring incidents.
• Monitor the online sales funnel, including customer inquiries, direct checkout, deposit payments, and transaction transfers.
• Manage local solution providers, including scope definition, contract management, sourcing, quality assurance, and KPI monitoring.
• Work with cybersecurity and governance teams to identify and mitigate security vulnerabilities.
• Coordinate first, second, and third-level application support and ensure high-quality operational support.
• Identify opportunities to optimize online sales, customer engagement, and Online-to-Offline business processes.
• Design and implement applications, automated workflows, and data-driven solutions.
• Collaborate with local business teams, regional colleagues, central product teams, and external partners.

Requirements

• Bachelor's degree or higher in Computer Science, Information Systems, Engineering, or a related field.
• Experience in IT product, project, or service management.
• Experience working in international projects or cross-functional teams.
• Experience in transformation or change management.
• Experience with API development or system integration.
• Knowledge of mobile and web application technologies, such as iOS, Android, ASP.NET, or React.js.
• Experience with cloud platforms, preferably Microsoft Azure.
• Understanding of OAuth 2.0, OpenID Connect, Single Sign-On, or Customer Identity and Access Management.
• Experience with mobile application release management through the Apple App Store or Google Play.
• Knowledge of e-commerce, online sales funnels, payment integration, or event-based integration.
• Knowledge of data modeling, basic user experience design, and data-driven solution development.
• Good verbal and written communication skills in English.
• Independent and self-organized working style.
• Strong analytical and solution-oriented mindset.

Preferred qualifications

• Additional qualifications or professional experience in Information Services are considered an advantage.
• Experience in the automotive, marketing, digital business, e-commerce, or online sales environment is an advantage.
• Understanding of the Korean digital business or automotive market is preferred.
• Hands-on experience with AI-assisted development, prompt engineering, low-code platforms, or workflow automation tools is advantageous. Training may be provided where appropriate.
• Ability to think creatively and challenge existing approaches constructively.
• Commitment to continuous learning and improvement.
• Ability to collaborate effectively with business stakeholders, technical teams, vendors, and international colleagues.
• Cloud platform certifications preferred.

Benefits

자세한 사항은 홈페이지 참조