Role at a glance
- Salary
- Not Disclosed
- Location
- 서울 중구 남대문로 541 (서울스퀘어 9층), Seoul, South Korea
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- 5+ years
- Education
- Bachelor's
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Qualifications
Required
- Bachelor's degree or above in Business Administration, Automotive Engineering, Industrial Engineering, or a related discipline.
- Minimum five years of relevant experience in the automotive industry, Aftersales business, or market research.
- Strong understanding of the automotive Aftersales business, retail operations, and network performance management.
- Strong analytical capabilities and proficiency in management systems, including IMS and DMS such as Autoline.
- Business-level English communication skills with the ability to interact effectively with HQ, management, and dealer stakeholders.
Preferred
- Premium automotive experience is advantageous.
- Experience in service center operations, retail process consulting, or network performance management is preferred.
About the role
Original posting provided by 메르세데스-벤츠(Mercedes-Benz)
About the role
Steer Mercedes-Benz Aftersales business planning and performance management. Define annual parts targets in line with car parc development, service capacity, and strategic retail performance indicators. Steer NRCP (Net Revenue Customer Pay) planning within the MBBP cycle from June to August.
What you'll do
• Steer Mercedes-Benz Aftersales business planning and performance management.
• Define annual parts targets in line with car parc development, service capacity, and strategic retail performance indicators.
• Steer NRCP (Net Revenue Customer Pay) planning within the MBBP cycle from June to August.
• Deliver monthly NRCP forecasts and quarterly forecast updates (FC03, FC06, FC09, FC11) to ensure financial transparency and business steering.
• Plan network capacity based on retail excellence indicators including productivity, efficiency, customer retention, and workforce requirements.
• Forecast retail revenue across customer pay, maintenance, warranty, and accident business to support sustainable Aftersales growth.
• Anticipate partners' parts inventory requirements in alignment with retail performance and NRCP development.
• Monitor wholesale performance and derive business direction to support retail target achievement.
• Steer Customer Services retail profitability analysis, consulting activities, and the implementation tracking of profitability improvement measures.
• Provide retail coaching and consulting on Parts Trading business of dealers, including sales force training and workshops.
• Conduct regular dealer visits and business analysis/market research for Parts Trading business.
• Prepare business performance reports for management and HQ to ensure transparency and support strategic decision-making.
• Develop short- and mid-term parts retail sales and promotion plans based on retail performance history and market potential.
• Steer Mobile Service business development, vehicle strategy, and operational performance monitoring.
• Develop customer access channels and support business case preparation for new Mobile Service opportunities (e.g. LG Display communication).
Requirements
• Bachelor's degree or above in Business Administration, Automotive Engineering, Industrial Engineering, or a related discipline.
• Minimum five years of relevant experience in the automotive industry, Aftersales business, or market research.
• Strong understanding of the automotive Aftersales business, retail operations, and network performance management.
• Strong analytical capabilities and proficiency in management systems, including IMS and DMS such as Autoline.
• Business-level English communication skills with the ability to interact effectively with HQ, management, and dealer stakeholders.
Preferred qualifications
• Premium automotive experience is advantageous.
• Experience in service center operations, retail process consulting, or network performance management is preferred.
Benefits
자세한 사항은 홈페이지 참조
Hiring process
Document Screening → Personality & aptitude test → First Interview → Second Interview → Offer Discussion → Final Selection
About the company
메르세데스-벤츠(Mercedes-Benz)
Mercedes-Benz는 자동차 제조업체로, 현대 자동차의 역사를 함께 만들어왔습니다. 독일 슈투트가르트에 본사를 두고 있으며, 럭셔리 세단, SUV, 고성능 차량 등 다양한 프리미엄 자동차를 생산합니다. 한국에서는 지역 자회사로서 최신 기술과 세련된 디자인의 차량을 공급하며, 전기차 및 자율주행 등 미래 이동수단 개발에 적극 참여하고 있습니다. 프리미엄 자동차 브랜드로서 고객에게 최고의 품질과 서비스를 제공합니다.