Role at a glance
- Job function
-
Supply Chain, Procurement & Trade Warehousing & Fulfillment
- Salary
- Not Disclosed
- Location
- Broomfield, Colorado, United States
- Work arrangement
- On-site
- Experience
- 7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile...
- Education
- Bachelor's degree or equivalent
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Role Summary
The Sr. Station Leader leads budget, people-development, and operational objectives for an Amazon Logistics delivery station, overseeing managers and station operations. The role focuses on operational performance, employee development, customer experience, and continuous improvement.
What You'll Do
- Oversee safety, quality, performance, customer experience, and people development across delivery station operations.
- Set expectations for Operations, Area, and Shift Managers; measure performance, provide feedback, and address performance gaps.
- Drive quality, process-change, and lean initiatives, and develop improvement plans with station managers.
- Manage day-to-day relationships with Delivery Service Providers and coordinate with business partners on projects and resources.
- Present operational metrics to senior leadership.
- Hire and develop talent, including staffing, performance and career management, learning and development, succession planning, and...
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor's degree or equivalent; 7+ years of direct management experience, including salaried, hourly, and agency workforces, in logistics, fulfillment, last-mile manufacturing, engineering, production, or distribution. Requires a track record of performance and financial results in high-pressure environments; experience with performance metrics, process improvement, lean techniques, full-lifecycle staffing, regional or national third-party resources, and contingent workforces during peak seasons; strong analytical ability; and excellent written and verbal communication in the local language and English.
Required
- Demonstrated track record of delivering performance- and financial-based results in high-pressure environments.
- Experience with performance metrics, process improvement, and lean techniques.
- Experience with full-lifecycle staffing, including interviewing, hiring, performance management, promotions, and terminations.
- Strong analytical capability and a track record of using data to find solutions to operational problems.
- Excellent written and verbal communication skills in the local language and English.
- Experience managing third-party resources on a regional or national scale.
- Experience managing a contingent workforce in a business with peak seasons.
Preferred
- Degree in Engineering, Operations, or a related field; MBA preferred.
- Experience in a startup environment.
- Ability to handle changing priorities and use good judgment in stressful situations.
- Interest in long-term career development.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
AMZL Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.
Key job responsibilities
- Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
- Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
- Problem-solves for closing gaps between performance and goals
- Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
- Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
- Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
- Presents operational metrics regularly to the senior leadership team
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
- Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
- Cultivates strong culture and engagement throughout all levels of the delivery station team
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
Basic Qualifications
- Bachelor's degree or equivalent- 7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment
- Demonstrated track record of delivering performance and financial based results in high pressure environments
- Experience with performance metrics and process improvement and lean techniques
- Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations
- Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
- Excellent communication skills (including local language and English, written and verbal)
- Experience managing third party resources on a regional/national scale
- Experience managing contingent workforce in a business with peak seasons
- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
Preferred Qualifications
- Degree in Engineering, Operations or related field and MBA preferred- Experience in a startup environment
- Ability to handle changing priorities and use good judgment in stressful situations
- Interest in long-term career development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CO, Broomfield - 135,000.00 - 182,700.00 USD annually
About the company
amazon
Large Enterprise
Amazon is a global leader in e-commerce and cloud computing, founded in 1994 by Jeff Bezos. Initially starting as an online bookstore, it has since expanded its offerings to include a vast range of products and services, including electronics, fashion, and digital content. With Amazon Web Services (AWS), the company also provides powerful cloud solutions to businesses around the world. Known for its innovation, customer-centric approach, and commitment to operational efficiency, Amazon continues to shape the future of retail and technology, consistently seeking new ways to enhance customer experiences.