CE Field Service Engineer

About the role

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

What you'll do

• Ensures compliance with data center business units and service-level policies.
• Engages with appropriate teams and resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate.
• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency.
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
• Deliver on cost/energy efficiency initiatives.
• Support delivery of the Datacenter's Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters.
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring.
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs).
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio.
• Holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).

Requirements

• High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility, OR 3+ years industry experience and college course work.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred qualifications

• 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
• Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience working on large scale CE projects
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Benefits

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