Manager III , Tech Infra Progam Manager, Network Delivery Team

Head up a regional team owns the implementation and lifecycle management of wide area network infrastructure guiding Amazon’s fulfillment, logistics, and corporate network across North America, operating at massive scale to enable the delivery of millions of customer orders every day. This regional team owns the end-to-end lifecycle of voice and data circuits, including planning, ordering, implementation, augmentation, optimization, and decommissioning of services required to support Amazon fulfillment, transportation, and corporate operations across the Americas region.

The role requires strong ownership, the ability to operate independently with limited direction, and the capability to lead large-scale initiatives across multiple geographic regions. This leader will drive automation, build scalable mechanisms, and eliminate manual and repetitive processes to support the growing footprint of Amazon’s network infrastructure across North America. You will work closely with Engineering, Network Operations, Supply Chain, Real Estate, Finance, and external telecom vendors to ensure highly available, cost-effective, and scalable connectivity solutions are delivered on time to support business launches and ongoing operations.

You will lead a regional team that acts as the single point of contact for telecom circuit delivery and vendor engagement across North America, resolving complex issues, driving process improvements, and building long-term partnerships with internal stakeholders and external providers. This role will also lead strategic initiatives to modernize network delivery processes, improve operational efficiency through automation, and build long-term scalable mechanisms to support Amazon’s rapidly expanding infrastructure footprint across the Americas.

Key job responsibilities
- Manage and develop a regional Network Delivery team that oversees circuit delivery across Amazon’s North America infrastructure at large scale.
- Own the end-to-end lifecycle of data and voice circuits, including demand planning, ordering, implementation, upgrades, optimization, and decommissioning.
- Drive automation, tooling adoption, and process redesign to improve delivery speed, reduce manual effort, and eliminate repetitive operational tasks.
- Serve as escalation point for complex delivery issues involving vendors, internal customers, and cross-functional teams.
- Partner with Engineering, Network Operations, Launch, and Real Estate teams to guide new site launches, retrofits, bandwidth upgrades, and network redesign initiatives.
- Build strong relationships with telecom service providers and lead vendor performance management.
- Foster a culture of ownership, continuous improvement, and innovation within the team.
- Lead strategic initiatives to modernize circuit delivery through automation, tooling, and process standardization across the Americas region.
- Build long-term mechanisms to enable high-volume site launches and large-scale network expansion.
- Drive cross-organizational programs to improve launch readiness, reduce delivery cycle time, and increase network availability.
- Hire, develop, and mentor the team, while building a high-performing regional organization.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- 8+ years of IT infrastructure management, incident management, or related experience
- 4+ years of team management and performance experience
- Bachelor's degree or above in computer science or equivalent
- -Experience in telecom networks either as a manager or individual contributor

Preferred Qualifications

- Experience representing your team or technical area to senior management
- Experience in building and developing a high performance team
- Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 155,400.00 - 210,200.00 USD annually