Retail Management Professional

About the role

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best, feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring full selves to work and to their life's calling.

What you'll do

• Install an uncompromising culture among Fashion boutique teams towards upholding the image of the brand through Merchandising, Visual Merchandising, Maintenance and Staff Grooming based on the global standards
• Collaborate proactively and closely with the Visual Merchandising Team to ensure that show windows and in-boutique displays consistently reflect Chanel image and strategy
• Monitor if the Boutique Leadership and teams always place a priority and an urgency on ensuring that the boutique environment is in an optimum condition, including the professional image of retail team members
• Uplift Chanel Boutique operational excellence to ultimate level and proactively manage and follow up boutique risks
• Conduct market visits and analyses to fully understand and assess boutique and market dynamics, and perform in-depth competitor sales trend analysis to identify market opportunities and threats
• Provide actionable insights based on boutique feedback and sales data analysis, and prepare business presentations to support management decision-making
• Provide detailed RTW sales analysis reports on a bi-weekly basis to enhance sales staff performance, recognition, and motivation
• Analyze individual sales KPIs to maximize both performance and motivation, monitor sales performance reports across daily, weekly, and monthly cycles, and take full ownership of boutique and individual sales KPI reports
• Calculate monthly boutique and individual target and booster achievement results, as well as incentive payouts
• Lead and coordinate various meetings related to boutique operations and performance, and provide administrative support for talent management initiatives including employee recognition programs
• Provide data analysis and support for establishing optimal staffing plans for boutiques, and regularly update boutique organization structures and headcount status including monthly headcount, turnover, and productivity metrics
• Support boutique projects — including renovations, openings/closings, seasonal initiatives, and pop-ups — in collaboration with Retail Operations and SP teams
• Collaborate with Boutique VM and SP teams to maintain the highest standard of Fashion business atmosphere within boutiques, and manage Retail Support Office contracts and maintenance
• Seek new business opportunities in major distribution channels and marketplaces through close communication and collaboration with Trade Partners
• Manage official documents — including contracts and supplement agreements — with accuracy and compliance
• Establish close partnerships with relevant Corporate Divisions and Fashion/Watch and Fine Jewelry Division in order to best execute and achieve business objectives

Requirements

• University graduate
• Good computer skills (Generative AI, Power Point, Excel, Word)
• Fluent English proficiency
• At least 5~6 years of relevant experience, preferably with luxury retail background
• Performance driven and always striving for excellence
• Analytical with organization and planning skills
• Ability to navigate matrix and have strong problem-solving skills
• Able to understand and synthesize business and market intelligence
• Develop clear and challenging but achievable goals and maintain commitment to goals even in difficult situations
• Strong leadership skills including empathy to engage and motivate the team
• Passion for the brand and enthusiasm to contribute holistically
• Collaborative mindset and strong team player
• Innovative and not afraid to challenge the status quo
• Emotionally grounded and humble

Benefits

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