Role at a glance
- Salary
- Not Disclosed
- Location
- 11층 (퍼시픽타워), Seoul, South Korea
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- 5–8 years
- Education
- Bachelor's
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Qualifications
Required
- 5-8 years of experience in a customer-centric business environment, Client Experience, CRM, Client Analytics, Business Intelligence, Digital, Omnichannel, or related fields
- Bachelor's degree in Business, Marketing, Data Analytics, Information Systems, Statistics, or a related field (4-year university degree)
- Strong understanding of data structures and client data platforms
- Strong analytical capabilities to translate complex data into actionable business insights
About the role
Original posting provided by 샤넬(Chanel)
About the role
Drive client-centric business growth by transforming client and commercial data into actionable insights and strategic recommendations. The Client Analytics Professional is responsible for developing a deep understanding of client behaviours, journeys, and performance drivers across channels, enabling data-driven decision-making to strengthen client acquisition, retention, loyalty, and omnichannel engagement. This role also supports data-driven business initiatives by combining strong analytical capabilities with a solid understanding of data structures and client data platforms.
What you'll do
• Monitor key client KPIs, including recruitment, retention, repeat purchase, frequency, spend, and category trends
• Analyse client behaviours, purchasing patterns, and engagement opportunities to drive client growth, retention, and commercial performance
• Conduct strategic and ad-hoc analyses to support business decision-making, including client segmentation, lifecycle analysis, omnichannel client behaviour, and special projects
• Evaluate the effectiveness of omnichannel initiatives, clienteling impact, events, and client activation programmes
• Translate complex data into actionable business insights and recommendations for the Intelligence Manager and cross-functional stakeholders
• Proactively identify business opportunities, risks, and emerging trends to support CX and commercial strategy
• Develop and maintain queries, reports, and data extraction processes to support business objectives
• Support the exploration, proof of concept, testing, and rollout of new capabilities and technology solutions to address local market needs
• Drive continuous improvement of data capabilities, reporting processes, and business tools to enhance operational efficiency and client experience
Requirements
• 5-8 years of experience in a customer-centric business environment, Client Experience, CRM, Client Analytics, Business Intelligence, Digital, Omnichannel, or related fields
• Bachelor's degree in Business, Marketing, Data Analytics, Information Systems, Statistics, or a related field (4-year university degree)
• Strong understanding of data structures and client data platforms
• Strong analytical capabilities to translate complex data into actionable business insights
Benefits
자세한 사항은 홈페이지 참조
About the company
샤넬(Chanel)
Chanel은 파리에서 설립된 전설적인 럭셔리 패션 하우스입니다. 패션, 향수, 뷰티, 시계, 주얼리 등 다양한 카테고리에서 최고의 품질과 창의성을 추구합니다. 여성스러움과 우아함의 상징으로 자리잡았으며, 각 세대의 여성들에게 영감을 주고 있습니다. 프랑스의 알랭과 제라르 베르트하이머 형제가 소유하고 있으며, 전 세제 부티크를 통해 프리미엄 라이프스타일을 제안합니다. 천연 성분과 원료로 제품을 제작하며, 자연 세계의 아름다움에서 창의적인 영감을 얻습니다.