Senior Business Solution Manager

About the role

The Senior Business Solution Manager oversees project and portfolio governance across the Business Solutions scope, while primarily supporting Retail Tech applications such as POS, OMS, and other retail-facing platforms. The role leads the Business Solution Domain Team to ensure stable operations and achievement of team objectives. This position collaborates closely with APAC Tech and Korea Tech teams and provides leadership and strategic direction in managing project processes and resources both locally and globally.

What you'll do

• Collaborate with business stakeholders to ensure expectations are in-line with project goals and objectives
• Hands on participation in SIT & UAT test cases development and verification with stakeholders
• Track the project's progress against the project plan and adjust the project plan to ensure effective completion based on defined project success measures
• Report to sponsors and IT management the status of the project
• Drive issue resolution through issue and risk management; escalate issues to the decision making body as appropriate
• Be focal point of contact to Regional & Global counterparts to drive continuous evolution of online and offline projects
• Responsible for requirement gathering, defining customer journeys, coordination with agency and consultant, development assistance for local customization, end-user-testing coordination, and technical performance management
• Collaborate with the business team to ensure business requirements are aligned and the end-results match the requirements
• Coordinate the change management for the initiative amongst local IT and business to deliver the Omni channel experience for customer
• Primarily supporting Retail Tech applications such as POS, OMS, and other retail-facing platforms
• Provide overall team leadership, governance, and stakeholder alignment for Corporate Solutions systems
• Local point of contact for IT technical support for all Asia & Global Program after go-live
• Coordinate with Regional IT & Vendors for issue troubleshooting
• Monitor and ensure appropriate service levels from vendors are met; ensure deployment and delivery time frames are met and vendor contract compliance
• Manage and monitor domain budget in Korea market and be responsible for budgetary forecast for in country

Requirements

• Undergraduate Degrees in Engineering, Computer Science, Information Technology or related field
• At least 10+ years hands on experience in Business systems with successful implementation references
• Experience in an international context and culture
• Solid knowledge on IT Governance, IT Service management, Lifecycle management including Service Strategy, Service Design, Service Operation and continual service improvement
• Solid knowledge in IT Application flows inside retail domain
• Strong understanding of digital technologies and market trends
• Technical understanding of API & Microservice strategy of Salesforce, Oracle, SAP, AWS, MS Product Suites
• Technical understanding of Platforms strategy & Technical Architecture (Data, Enterprise Architecture, Applications etc.)
• Solid understanding of Information security
• Fluency in both Korean and English

Preferred qualifications

• MBA/MA preferred
• ITIL V3 (Expert Preferred)
• PMP or Prince 2 certified
• Working as a technical consultant for a recognized firm is a plus
• Advanced degree (Master's, MBA) preferred

Benefits

자세한 사항은 홈페이지 참조