Facility Manager

About the role

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best, feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring full selves to work and to their life’s calling. The Facility Manager is responsible for ensuring that all CHANEL facilities (Retail & Office) operate to the highest standards of safety, efficiency, sustainability, and brand excellence. This role oversees end-to-end facilities operations, vendor management, capital projects, and workplace well-being, while acting as a trusted partner to Retail Store Design, Boutique/Counter Communities Tech& Infrastructure, H&S and People Experience team.

What you'll do

• Lead the development and execution of comprehensive facilities management strategies across boutiques and offices, including 360° preventive and corrective maintenance programs, security, cleaning, pest control, repair and amenities management.
• Plan and conduct regular facility inspections to ensure operational excellence, identify efficiency improvements, and oversee care and maintenance of specialized art pieces.
• Ensure uninterrupted boutique and office operations by responding to ad-hoc or emergency facility issues, manage facility security systems, and ensure compliance with landlord and government requirements.
• Oversee office expansion, renovation, and retrofit projects including space planning and workplace experience aligned with 'Living@Chanel', and support boutique projects led by Retail Store Design team.
• Coordinate contractors, landlords, and building management offices to ensure smooth project execution within budget and brand guidelines.
• Build and manage partnerships with external service providers (HVAC, elevators, landscaping, pest control, cleaning, security), monitor vendor SLAs, negotiate contracts, and track contract expiry/re-procurement.
• Develop, manage, and control the facilities maintenance budget, track expenditures, and analyze maintenance and energy-related costs for savings opportunities.
• Ensure compliance with local building codes, fire safety, occupational health and safety regulations in collaboration with H&S team, and support audits, risk assessments, and emergency drills.
• Work with Sustainability team to implement green building initiatives, EMS deployment, refrigerant management, waste data collection, and circularity initiatives (Reduce/Reuse/Recycle); support CSR initiatives.
• Partner with People Experience to deliver employee wellness and workplace experience initiatives, serving as liaison between employees and business on workplace-related matters.
• Ensure clear, consistent, and timely communication on workplace updates, changes, and incidents, especially during emergencies.

Requirements

• Minimum 10 years of progressive experience in facilities management, with responsibility for multi-story commercial buildings; experience within luxury retail, hospitality, or premium corporate environments is strongly preferred.
• Strong hands-on experience across IT and audio-visual systems, core building electrical and mechanical systems (E&M), and maintenance of premium retail or corporate environments to luxury standards.
• In-depth understanding of building infrastructure, systems, and operations, with ability to translate technical issues into practical solutions.
• Solid experience managing suppliers, contractors, and service providers, with strong awareness of local regulations, work practices, and service culture.
• Excellent problem-solving, analytical, and decision-making skills, with sound judgment in operational and emergency situations.
• Proven capability to manage multiple priorities and high volumes of operational requests.
• Proven ability to lead and manage a team, with a focus on developing and mentoring staff.
• Proven experience and competencies in project management.
• Advanced user of Microsoft Office tools, particularly Excel and SharePoint; comfortable working with digital systems and reporting tools.
• Korean Language proficiency is essential, as the role requires effective communication with internal and external stakeholders.

Preferred qualifications

• Bachelor’s degree in Property Management, Engineering, Facilities Management, or a related discipline is preferred.
• Professional certifications in Facilities Management, Health & Safety, Fire Protection, or related fields are an advantage.

Benefits

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