WFJ Senior L&D Professional

About the role

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to work and to their life's calling.

What you'll do

• Partner with boutique leadership and WFJ office teams to assess training needs based on performance data, employee feedback, and business objectives, and translate insights into actionable learning priorities aligned with global strategies and local needs.
• Contribute to the development and deployment of blended learning solutions (classroom, digital, on-the-job) tailored to diverse retail audiences, and localize/adapt global or regional training content to align with cultural, operational, and client-facing realities.
• Prepare and deliver impactful, brand-aligned training sessions that foster product expertise, storytelling, and client engagement excellence.
• Create on-demand digital learning content in response to evolving business priorities, and oversee the rollout, tracking, and optimization of digital self-learning tools and platforms.
• Foster a culture of continuous learning by encouraging retail employees to engage with digital content and apply learnings in daily client interactions.
• Gather and analyze training feedback and performance metrics to assess effectiveness and identify areas for improvement, and provide insights and recommendations to Global and regional L&D teams for ongoing optimization of training programs.
• Act as a bridge between central training teams and boutique operations, ensuring seamless execution of learning initiatives.
• Collaborate closely with Fashion L&D counterparts to share best practices and drive cross-category synergies.
• Serve as a primary point of contact for all WFJ-related training inquiries from boutique teams, offering guidance and support as needed.
• Support key WFJ and HJ events by delivering on-site training that ensures retail readiness in product knowledge, storytelling, and selling points.
• Provide logistical and administrative support for internal or client-facing events, as assigned.
• Participate actively in WFJ L&D team meetings, contributing ideas to strengthen the learning ecosystem and enhance the employee experience.
• Stay informed about learning trends, technologies, and retail best practices to bring innovation and relevance to training efforts.

Requirements

• Bachelor's degree
• More than 7 years of experience in Watches & Fine Jewelry, Fashion industry
• Minimum 3-5 years in Learning & Development, Retail Training, or a similar client-facing education role
• Training Delivery: proven experience in facilitating engaging and effective training sessions
• Communication Skills: strong verbal and written communication, able to connect with diverse audiences
• Collaboration: team-oriented mindset with the ability to work closely with cross-functional and frontline partners
• Client Service Orientation: passion for delivering exceptional client experiences through training
• Analytical Thinking: able to interpret feedback and data to improve training effectiveness
• Adaptability & Resilience: comfortable working in dynamic environments and managing multiple priorities
• Digital Literacy: proficient in MS Office and familiar with digital learning tools or platforms
• Curiosity & Growth Mindset: eager to learn, improve, and contribute to team development
• English Proficiency: comfortable with written and spoken English; fluency is preferred to support training content localization and collaboration across teams

Benefits

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