ISG Global Operations Training Partner AVP

Global Operations Training Partner will primarily look after the training of KYC Operations staff both in technical processes and soft skills and will act as a support for new joiners and the needs of the wider operations. We are looking for someone who believes they can clearly transfer Technical and other knowledge to trainees; improve the way training is delivered and can simplify the complex learning for new recruits.

In this role, you’re expected to:

• Manage and deliver the New Hire Foundation courses, on-demand training requests, and soft skills programs.

• Deliver training to all business levels; operations to senior managers.

• Ensure that all learning and development deliverable / queries / requests are delivered on time and to the highest standard.

• Develop and maintain good client relationships.

• Identify skill gaps on an on-going basis and design / amend training material and assessments and accordingly using the most appropriate learning interventions.

• Remain informed of business strategy changes and of new policy, process and technology enhancements and develop necessary training material.

• Maintain Good housekeeping: tracking attendance, on time publishing of training Invites, New Hire follow ups, publishing training material and dealing with training inquiries.

• Support of the KYC Training Controls Function

• Strengthen the capabilities and enhance support through but not limited to projects within an already strong and collaborative team.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor's degree/University degree or equivalent experience

• Experience of delivering training to various levels within an organization is an advantage

• Minimum of 8-9 years’ experience in a banking and/or learning & development environment

• Computer literate with good knowledge of MS Office applications, AI technology.

• Adult learning and technology-based learning is an advantage

• Good knowledge of learning and development principles is an advantage

• Strong knowledge of Citi systems, products and processes is an advantage

• KYC / AML knowledge is a strong advantage

• Excellent communication skills and fluent in English

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.