Sr Transformation Specialist

We're seeking a Business Operations Program Manager to own the operational planning infrastructure for the WFS Transformation Team and WFS BizOps. This role is the single accountable driver for the goals program, Rhythm of Business cadences, leadership communications, and cross-team coordination — ensuring our organization maintains the planning discipline needed to deliver at scale across 50+ countries.

Key job responsibilities
- Own the WFS goals program end-to-end — annual goal-setting, monthly goal status tracking, ATS360 submissions, back-pocket alignment, and LT review facilitation across WFS BizOps and the Transformation Team

- Run the monthly Rhythm of Business planning cadence, including scheduling, content coordination, and follow-through on action items

- Draft and publish the WFS BizOps Brief — the primary monthly communication vehicle for org-wide action items, FYIs, and goals status

- Maintain and evolve the team wiki as the central source of truth for processes, SOPs, and team resources

- Facilitate cross-team alignment on strategic goals and initiatives, coordinating between multiple stakeholder groups and leadership levels

- Partner with LT to prepare and run goal review sessions, including pre-read materials, feedback cycles, and submission timelines

- Drive operational rigor through structured cadences, clear ownership models, and proactive stakeholder management

Basic Qualifications

- Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field
- 5+ years of HR, talent acquisition, management consulting, or project/program management experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
- Experience managing operational planning cycles (goal-setting, business reviews, status tracking)
- Experience working cross-functionally with tech and non-tech teams
- Experience in business operations, program management, or operational planning roles
- Strong written communication skills, including experience drafting executive-level documents, briefs, and goal language
- Strong organizational skills with attention to detail and process discipline
- Experience with project management tools (Asana preferred), SharePoint, and executive communication formats

Preferred Qualifications

- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience with Asana, SharePoint, and operational cadence management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 125,800.00 - 170,200.00 USD annually
USA, TN, Nashville - 113,300.00 - 160,000.00 USD annually
USA, VA, Arlington - 125,800.00 - 170,200.00 USD annually
USA, WA, Seattle - 125,800.00 - 170,200.00 USD annually