Director of Business Management - US Financial Services

AI Experimentation and Frontier Company Leadership 

• Lead a portfolio of responsible AI experiments that address priority business and operational scenarios, with clear hypotheses, success measures, safeguards, and paths to scale. 

• Create an experimentation rhythm that enables teams to test, learn, share insights, and rapidly convert successful pilots into durable ways of working. 

• Partner with business, sales, technical, legal, privacy, security, and compliance stakeholders to ensure AI use is responsible, secure, and aligned with Microsoft standards. 

• Champion adoption of Microsoft AI capabilities and develop practical playbooks, learning forums, and communities that build AI fluency across FSI. 

• Measure the value of AI-enabled work through outcomes such as productivity, quality, cycle time, employee experience, and business impact. 

Business, Budget, and Resource Management 

• Own the annual budget planning and management process, including forecasting, investment tradeoffs, spend governance, and alignment of resources to strategic priorities. 

• Provide leaders with timely financial insights, scenarios, and recommendations that improve decision quality and maximize return on investment. 

• Establish transparent controls, review cadences, and accountability for budget performance, vendor spend, and discretionary investments. 

Hiring and Workforce Strategy 

• Lead workforce planning and hiring governance in partnership with Finance, Human Resources, Talent Acquisition, and business leaders. 

• Translate organizational priorities into role and capability plans, hiring targets, sequencing, and resource allocation decisions. 

• Use data to monitor hiring progress, identify risks, remove blockers, and maintain alignment between talent investments and business needs. 

Frontier Operations and Rhythm of Business 

• Design and lead an integrated rhythm of business that connects strategy, execution, financials, talent, customer priorities, and organizational health. 

• Prepare the Chief of Staff and senior leaders for business reviews and decision forums through concise insights, clear recommendations, and disciplined follow-through. 

• Maintain a portfolio view of strategic initiatives, dependencies, milestones, risks, decisions, and outcomes; intervene early to keep work on track. 

• Strengthen information flow and cross-functional coordination across FSI and partner organizations. 

People & Culture Team Leadership 

• Lead the People & Culture team Communications Pillar, establishing a clear strategy, operating model, priorities, and measures of success. 

• Partner with leaders and Human Resources to advance organizational health, manager excellence, inclusion, employee engagement, recognition, onboarding, and talent development. 

• Build a culture of accountability, curiosity, collaboration, and continuous learning in which employees are empowered to experiment and grow. 

• Coach and develop team members while creating strong connections across business management and culture communities. 

Operational Excellence and Continuous Improvement 

• Simplify and standardize critical business processes, eliminate low-value work, and use automation and AI to improve speed, quality, and scalability. 

• Define key performance indicators, scorecards, and dashboards that provide actionable visibility into business and operational health. 

• Lead root-cause analysis and continuous-improvement efforts; codify lessons learned and embed durable process changes. 

• Promote disciplined change management, stakeholder engagement, communications, and adoption for new programs and ways of working.