Principal Technical Program Manager, ACES - Outbound & Flow

Amazon's Global Customer Fulfillment network delivers billions of packages every year, and the Amazon Customer Excellence System (ACES) team is at the center of making that network faster, safer, and more cost-effective. We are looking for a Principal Technical Program Manager to develop and scale automation solutions across our fulfillment centers, shaping a strategic automation roadmap that will redefine how work gets done at network scale. In this role, you will bring deep knowledge of fulfillment center processes to identify waste and drive meaningful improvements. You will define business requirements, build product roadmaps from ideation through general availability, and coordinate across operations, safety, process engineering, technology, and product teams to deliver solutions that measurably improve delivery speed, Delivery Estimate Accuracy, safety, and cost. You will operate with significant independence in ambiguous problem spaces, bringing data-driven technical judgment to decisions that affect the entire fulfillment network.

Key job responsibilities
- Own the end-to-end lifecycle of automation programs across fulfillment centers, from defining business requirements and building product roadmaps to driving delivery through general availability at network scale.
- Apply deep fulfillment center process expertise to identify waste and translate improvement opportunities into scalable automation solutions that meet performance and availability targets.
- Partner with operations, safety, process engineering, technology, and product teams to gather stakeholder requirements and ensure final solutions address cross-functional needs.
- Assess technical risk, decompose complex problems into clear milestones, and hold engineering teams accountable for delivering products that meet requirements on time and at the expected quality bar.
- Drive system-level and business reviews with leaders at all levels, clearly communicating trade-offs, program status, and strategic recommendations that influence organizational priorities.

A day in the life
You might start your morning reviewing an automation solution design with process engineers, pressure-testing how it integrates into existing fulfillment workflows. By midday, you could be leading a program review with senior leaders, presenting data-driven recommendations on roadmap priorities and aligning stakeholders on next steps. In the afternoon, you may shift to working with a technology team to refine performance targets for an upcoming launch, or mentoring a fellow program manager on how to navigate a complex cross-functional dependency.

About the team
The ACES team within Global Customer Fulfillment serves as subject matter experts in fulfillment processes. We work alongside operations, safety, process engineering, technology, and product organizations to integrate technology solutions into existing workflows and streamline how our fulfillment centers operate. If you want a role where your program leadership and process expertise directly improve how Amazon fulfills customer promises, we would love to hear from you.

Basic Qualifications

- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 168,100.00 - 227,400.00 USD annually
USA, WA, Bellevue - 177,000.00 - 239,400.00 USD annually