AWS Optics Support Engineer, AWS Optics Support Engineering

The Amazon Web Services (AWS) Optics Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security, customers, and partners.

Candidates for this role will possess both knowledge of security principles and experience with practical application of security best practices. An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers, logical security, and technical customer support. They will possess excellent verbal and written communication skills and be able to multitask effectively through multiple incidents or workflows. Successful candidates will demonstrate good judgement and critical thinking while following Optics Configuration procedures and guidelines. They will have a technical background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive, adaptable, professional, and insist on the highest standards of work.

The AWS Optics Support Engineering Team is a 24/7/365 operation and shift work will be required to include days, nights, weekends, and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours (including overnight shifts).

Key job responsibilities
As an AWS Optics Support Engineer, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures. You will manage communications, security response and escalations, facilitate operational needs, and provide additional services as required. Specifically, the Support Engineer will:

• Drive security findings, research mitigations, and analyze potential vulnerability information from various sources to remediate root cause.
• Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation.
• Assess security risks across the organization using sound judgment and escalate accordingly.
• Create innovative solutions to security issues through technology or process improvement.
• Produce progress reports, briefs, and white papers regarding security concerns and operational improvement opportunities affecting AWS data center operations.
• Consult with Amazon security and service teams on AWS security posture issues, bringing stakeholders together to address findings until a business owner is identified.
• Interface with technical teams, stakeholders, and leadership to translate security mitigation plans into actionable items.
• Manage communications (email, phone, chat), generate and manage trouble tickets, and provide technical support including troubleshooting Windows/Linux systems and applications.


A day in the life
The AWS Optics Support Engineering Team is expanding physical and logical security services to support data center growth. We seek a self-motivated Support Engineer with security technology experience, problem-solving abilities, and strong customer obsession to improve security on a global scale across new and existing AWS infrastructure.

Amazon Security offers diverse career paths, work-life balance, and inclusive team culture. Security is central to maintaining customer trust across all Amazon products and services. We provide endless knowledge-sharing, training, and career-advancing resources to help you develop into a better-rounded professional.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience working nights, weekends, and extra hours as needed (may have global response ownership requiring open availability during scheduled on-call coverage)

Preferred Qualifications

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 74,700.00 - 130,700.00 USD annually