Consulting Senior Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Responsibilities:

• Identify and surface opportunities for client projects and submit for inclusion into plans.
• Design performance solutions to client requirements, striving for innovative and efficient approaches.
• Undertake client projects, including project road mapping, client interviewing, analytical review of inputs, structuring of recommendations, report writing.
• Bring deep subject matter expertise to bear in undertaking engagements such as portfolio strategy, portfolio diagnostics, and Acquisition and Loyalty program health checks.
• Create, develop and maintain models, contribute to IP creation and standardized VCA offerings.
• Conceive and brief to the Analytics team projects including segmentation, propensity models, and other intelligent targeting solutions.
• Defining the scope, understanding clients objectives, framing the problem or opportunity.
• Collecting and analyzing input such as client information, interviews, data, processes, policies, competitive and environmental information.
• Synthesizing analysis to determine gaps, issues, opportunities.
• Identifying solutions such as strategies, tactics or programs of activity.
• Recommending approaches, providing guidance and at times physically supporting implementation at the client site.
• Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions.
• Foster partnership with other internal functional areas, ensuring alignment of opportunities and recommendations particularly with product functionality and availability.
• Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions.
• You will have gained a variety of experience in the payments industry, including card issuing, and be passionate about an aspect that you have gained deeper expertise in, be it loyalty, product, credit risk, operations or another vertical. You will comfortably pivot from strategy development to program execution. Whilst you will work closely with the Senior Director to frame client engagements, you will confidently take the lead in client interactions.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Language skills – English and French written and verbal skills. Minimum 10 years’ experience in retail banking, card issuing or consulting to retail banks Some consulting experience preferred with project management and/or process re-engineering credentials helpful Experience in payment card portfolio management and cardholder marketing Understanding of card issuers’ P&L and critical factors Strong Excel and PowerPoint skills Be very detail oriented, ensuring the highest level of quality/rigor in reports and data analysis An understanding of statistical analysis, modeling, scoring schemes, etc. Confident meeting and workshop facilitation skills Excellent project management skills Strong academic credentials, with relevant undergraduate degree and MBA or graduate degree preferred Willingness to travel (30%)

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.