Role at a glance
- Salary
- $77.7K – $120.2K/yr
- Location
- Austin, Texas, United States
- Work arrangement
- Hybrid
- Employment
- Full-time
- Education
- Bachelor's, Master's, PhD
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About the role
Original posting provided by Visa
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Visa will accept applications for this role until at least 09-04-2026Job Description
The Global People Solutions Analyst supports Visa’s People Shared Services organization by managing end-to-end operations with accuracy, confidentiality, and care. This role partners closely with employees, managers, Payroll, Finance, Legal, Employee Relations, People Business Partners, and other People Team stakeholders to deliver consistent, compliant, and timely support. The Analyst will help ensure a seamless employee experience while contributing to operational excellence, process consistency, and continuous improvement.
Essential Functions:
Administer, monitor, and track cases from intake through closure, ensuring timely execution and alignment with applicable company policies and country-specific requirements.
Prepare, review, and coordinate documentation, including employment related materials, calculation inputs, approvals, and employee communications.
Partner with Payroll and Finance to support accurate payment processing, reconciliation, and resolution of payment-related questions.
Serve as a knowledgeable point of contact for employees, managers, and People Team stakeholders on processes, timelines, policies, and procedures.
Maintain accurate case records, documentation, and reporting while adhering to strict confidentiality standards for sensitive employee information.
Collaborate with Legal, Employee Relations, People Business Partners, and other internal teams to support case management, documentation accuracy, and timely issue resolution.
Conduct audits, peer reviews, and data validation to support accuracy of calculations, documentation, case status, and operational reporting.
Identify process gaps, support root-cause analysis, and recommend improvements to strengthen quality, timeliness, consistency, and employee experience.
Use HR systems and case management tools, including Workday and ServiceNow, to research employee information, document activity, update cases, and support operational workflows.
Qualifications
Basic Qualifications
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications:
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
3 or more years of relevant HR operations, People Shared Services, employee lifecycle, or systems operations experience.
Experience in HR operations, People Shared Services, employee lifecycle administration, or a related operational support function.
Demonstrated ability to manage confidential employee information with discretion, integrity, and sound judgment.
Analytical capability to conduct audits, validate data, identify discrepancies, and support accurate case and payment processing.
Strong attention to detail, organization, and follow-through in a deadline-driven environment.
Strong written and verbal communication skills, with the ability to explain processes clearly to employees, managers, and cross-functional stakeholders.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
About the company
Visa
Large Enterprise
Visa is a global leader in digital payments, facilitating transactions between consumers, merchants, and financial institutions across more than 200 countries. Through its extensive network, Visa provides secure and reliable payment solutions that empower businesses and individuals to transact seamlessly anywhere in the world. With a strong focus on innovation, Visa continues to develop cutting-edge technologies that enhance the user experience and promote financial inclusion. As a trusted partner in the payments ecosystem, Visa plays a crucial role in driving economic growth and enabling commerce on a global scale.
Visa is a global leader in digital payments, facilitating transactions between consumers, merchants, and financial institutions across more than 200 countries. Through its extensive network, Visa provides secure and reliable payment solutions that empower businesses and individuals to transact seamlessly anywhere in the world. With a strong focus on innovation, Visa continues to develop cutting-edge technologies that enhance the user experience and promote financial inclusion. As a trusted partner in the payments ecosystem, Visa plays a crucial role in driving economic growth and enabling commerce on a global scale.