Role at a glance
- Salary
- Not Disclosed
- Location
- 2 Locations
- Work arrangement
- Remote
- Employment
- Full-time
- Experience
- Typically requires hands-on technical experience for installing, troubleshooting, repairing, and calibrating instruments such as SEM, TEM, FIB, or similar systems. Electron microscope experience is a plus. Experience in troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.
- Education
- Bachelor’s degree or equivalent experience in Electronics, Mechanics, Materials Science, Biology, or other relevant fields.
Spotted an issue?
We’ll check it against the original posting.
Role Summary
The Field Service Engineer II installs, aligns, repairs, and validates analytical instruments, including electron microscopes, for electronics research and manufacturing customers. The role provides on-site customer support and training, maintains equipment, and involves travel mainly in the Nordics with occasional travel to other countries.
What You'll Do
- Install electron microscopes on site and conduct testing to verify they are working accurately.
- Conduct scheduled maintenance and preventive maintenance tasks; troubleshoot and repair systems.
- Support customers and other field service personnel, and train customers and users in system maintenance.
- Complete field service reports and provide input to system documentation and product quality teams.
- Collaborate with colleagues and application scientists to resolve system issues and address user challenges.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor’s degree or equivalent experience in Electronics, Mechanics, Materials Science, Biology, or another relevant field. Typically requires hands-on experience installing, troubleshooting, repairing, and calibrating instruments such as SEM, TEM, FIB, or similar systems. Requires excellent interpersonal skills, a track record of solving high-end systems and subsystems down to component level, ability to read and interpret schematics, proficiency in English, willingness to travel on business sometimes on short notice, and a valid driver's license.
Required
- Bachelor’s degree or equivalent experience in Electronics, Mechanics, Materials Science, Biology, or other relevant fields.
- Hands-on technical experience installing, troubleshooting, repairing, and calibrating instruments such as SEM, TEM, FIB, or similar systems.
- Excellent interpersonal skills.
- Consistent track record in solving high-end systems and subsystems down to component level.
- Able to read and interpret schematics.
- Proficient in English.
- Accept traveling on business, sometimes on short notice.
- Valid driver's license.
Preferred
- Electron microscope experience is a plus.
- Experience in troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.
- Nordic language knowledge is a plus.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
Field Service Engineer II
How will you make an impact?
The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment and repair of sophisticated equipment and systems. Engineers validate operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of analytical instruments serving the electronics research and manufacturing industries.
The Field Service Engineer will join a diverse team with skills ranging from sophisticated computer networks, precision mechanics, high voltage electronics, vacuum theory, particle beams, optics, and chemistry.
A day in the life:
- Conduct on-site installation of electron microscopes and follow testing procedures to ensure accurate working order.
- Conduct on-site scheduled planned maintenance visits.
- Provide support for customers and other field service personnel.
- Cultivate and develop positive working relationships with customers, system users, and company personnel.
- Successfully complete technical training.
- Complete and submit field service reports on assigned tools.
- Perform preventive maintenance tasks.
- Work with colleagues to secure technical mentorship required for resolving systems solutions.
- Provide training for customers and users on system maintenance.
- Provide feedback to product quality teams.
- Provide appropriate input in writing, updating, and correcting various Thermo Fisher system documentation.
- Provide mentorship for various reports, including identifying and isolating deviations with the system.
- Act as a subject expert and resource for training.
- Align with application scientists to collaborate on outstanding solutions to meet our users' challenges.
- Travel up to 50%-75% of the time, mainly in the Nordics and occasionally in other countries.
Keys to success:
- Bachelor’s degree or equivalent experience in Electronics, Mechanics, Materials Science, Biology, or other relevant fields.
- Typically requires hands-on technical experience for installing, troubleshooting, repairing, and calibrating instruments such as SEM, TEM, FIB, or similar systems. Electron microscope experience is a plus.
- Experience in troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.
- Excellent interpersonal skills.
- Consistent track record in solving high-end systems and subsystems down to component level.
- Able to read and interpret schematics.
- Accept traveling on business, sometimes on short notice.
- Proficient in English required, Nordic language knowledge is a plus.
- Valid driver's license.
What we offer:
- Employment with a forward-thinking organization.
- Outstanding career and development prospects.
- Company pension scheme and other fringe benefits.
- Exciting company culture which stands for integrity, intensity, involvement, and innovation.
About the company
Thermo Fisher Scientific
Large Enterprise
Thermo Fisher Scientific is a global leader in serving science, providing a wide range of analytical instruments, reagents, and software solutions for healthcare, pharmaceuticals, and life sciences research. With a commitment to innovation and quality, the company enables customers to make significant advancements in scientific discovery and healthcare diagnostics. Thermo Fisher operates in more than 50 countries and employs over 80,000 people, fostering a collaborative environment aimed at enhancing global health and safety. Through its broad portfolio of brands and technologies, the company plays a vital role in accelerating life-changing research and improving patient outcomes worldwide.