Role at a glance
- Salary
- Not Disclosed
- Location
- Remote - Switzerland, Reinach, Neuhofstrasse 11
- Work arrangement
- Remote
- Employment
- Full-time
- Experience
- Minimum 3-5 years of experience in a related field. Experience with TEM and/or SEM/SDB and/or XPS products is a plus Experience with managing a team of Field Service Engineers is a plus
- Education
- Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent.
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Role Summary
The Supervisor, Field Service EM leads an assigned team of specialized Field Service Engineers and coordinates regional field service operations. The role also performs field service activities, typically for 50% of normal working hours, depending on team size.
What You'll Do
- Manage and develop the assigned Field Service Engineer team, including performance management, communication, and regular team meetings.
- Coordinate staffing, service requests, escalations, and work with sales, service, and second-line support teams.
- Participate in customer meetings and handle critical customer communications with the service manager.
- Ensure health and safety protocols are followed and coordinate technical and non-technical training.
- Support the regional service manager and plan installations with the Regional Installation Project Manager and regional experts.
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View full postingQualifications
Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent; minimum 3-5 years of experience in a related field. Strong leadership and mentoring skills, experience troubleshooting and repairing high-tech systems, technical competence corresponding to engineer II level or higher, strong organization and planning skills, negotiation skills and commercial mindset, and a valid driving license (B).
Preferred
- Experience with TEM and/or SEM/SDB and/or XPS products.
- Experience managing a team of Field Service Engineers.
- Electron Microscopy is preferred.
- Excellent communication skills in English, German or French on B2 level or above.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
About the MSD Division
The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.
As Supervisor Field Service your key responsibilities are:
- Line management of an assigned team of highly skilled and specialized Field Service Engineers (FSE)
- Performance management and development of the assigned FSE team
- Internal team communication
- Leading and facilitating regular team meetings
- Regular coordination with the sales and service team
- Efficient staff scheduling
- Review FSE support requests together with the 2nd line support
- Escalation management
- Participation in customer meetings
- Handle customer critical communication together with service manager
- Ensure health and safety protocols are followed
- Coordination of technical and non-technical training
- Support of the regional service manager
- installation planning and preparation, working with Regional Installation Project Manager (RIPM) and regional experts
- take on field service activities typically 50% of normal working hours depending on the team size
Education
- Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent.
Experience
- Minimum 3-5 years of experience in a related field.
- Experience with TEM and/or SEM/SDB and/or XPS products is a plus
- Experience with managing a team of Field Service Engineers is a plus
Knowledge, Skills, Abilities
- Strong leadership and mentoring skills.
- Experience in troubleshooting and repairing high-tech systems.
- Technical competence corresponding to an engineer II level or higher, Electron Microscopy preferred
- Excellent communication skills in English, German or French on B2 level or above are preferred
- Highly organized and in control of administrative tasks
- Excellent planning and organizational skills
- Negotiation skills and commercial mindset
- challenges the status quo, seeks opportunities to improve
- Valid driving license (B)
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!)
About the company
Thermo Fisher Scientific
Large Enterprise
Thermo Fisher Scientific is a global leader in serving science, providing a wide range of analytical instruments, reagents, and software solutions for healthcare, pharmaceuticals, and life sciences research. With a commitment to innovation and quality, the company enables customers to make significant advancements in scientific discovery and healthcare diagnostics. Thermo Fisher operates in more than 50 countries and employs over 80,000 people, fostering a collaborative environment aimed at enhancing global health and safety. Through its broad portfolio of brands and technologies, the company plays a vital role in accelerating life-changing research and improving patient outcomes worldwide.