Role at a glance
- Salary
- Not yet verified Check the description for pay details; an amount or pay period has not been verified.
- Location
- Budapest, Hungary
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- 0-2+ years’ experience preferably in customer service or in data processing (or equivalent) environment.
- Education
- Vocational Training or Bachelor’s is preferred but not essential.
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Role Summary
Provides internal administrative support to Thermo Fisher partners and the field engineering team in an international service-support setting. Handles service processes and customer queries through resolution, primarily by email and also by phone.
What You'll Do
- Support Service Delivery Management processes and administer work orders, including creating and following up on them in Maximo.
- Dispatch service internally and to third-party providers, and schedule third-party services while maintaining requirements and service...
- Monitor service requests and work orders and handle warranty issues.
- Maintain databases and ensure data quality.
- Serve as the first point of contact for technical queries, issues, and requests, managing them through resolution, mainly by email and...
- Assess the need for changes and implement them to increase efficiency.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Fluency in written and spoken English; attention to detail and accuracy; judgment, tact, and diplomacy with internal and external customers; Microsoft Office (Outlook, Excel); ability to prioritize, solve problems, and multitask under deadlines; ownership, customer orientation, and excellent interpersonal skills.
Preferred
- 0-2+ years’ experience preferably in customer service or in data processing (or equivalent) environment.
- German Language knowledge is a big plus.
- Vocational Training or Bachelor’s is preferred but not essential.
- Experience with SAP or other ERP preferred but not essential.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
Job Title: AMS Customer Service Representative – Service Support Coordinators with German
Location: Budapest/Hungary
Employment Type: Full-time
POSITION OVERVIEW:
The Senior Customer Service Representative is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties must be fulfilled.
The team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a fast-paced and diverse environment.
MAJOR AREAS OF RESPONSIBILITY:
- Supporting the Service Delivery Management processes.
- Managing work order administration, creating and follow-up work orders in the system (Maximo).
- Dispatching service internally and to our 3rd Party service providers.
- Scheduling 3rd party services and maintain requirements and service dates.
- Monitoring service requests and work orders.
- Dealing with warranty issues.
- Maintaining database and ensuring quality of data.
- Acting as first point of contact to assist with technical queries, issues, and requests mainly via email (90%) and phone (10%). Manage the process till resolution.
- Assessing the need for change and implement to increase efficiency.
REQUIRED EDUCATION/EXPERIENCE:
- 0-2+ years’ experience preferably in customer service or in data processing (or equivalent) environment.
- Fluency of the English Language knowledge in both written and verbal form.
- German Language knowledge is a big plus
- Vocational Training or Bachelor’s is preferred but not essential.
- Display attention to detail and accuracy in the workplace.
- Demonstrate judgement, tact and diplomacy in dealing with internal and external customers.
- Proven Microsoft Office user (Outlook, Excel).
- Experience with SAP or other ERP preferred but not essential.
- Must have the ability to prioritize and solve problems and to multi-task under deadlines.
- Take responsibility and act as an owner.
- Customer oriented approach
- Excellent interpersonal skills are needed.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
About the company
Thermo Fisher Scientific
Large Enterprise
Thermo Fisher Scientific is a global leader in serving science, providing a wide range of analytical instruments, reagents, and software solutions for healthcare, pharmaceuticals, and life sciences research. With a commitment to innovation and quality, the company enables customers to make significant advancements in scientific discovery and healthcare diagnostics. Thermo Fisher operates in more than 50 countries and employs over 80,000 people, fostering a collaborative environment aimed at enhancing global health and safety. Through its broad portfolio of brands and technologies, the company plays a vital role in accelerating life-changing research and improving patient outcomes worldwide.