Role at a glance
- Salary
- Not Disclosed
- Location
- Hsinchu, Taiwan
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- Typically requires 5 +years of sales support/order process experience at multinational corporations. Equipment sales support experience is preferred.
- Education
- Graduated from Full-time University with a bachelor’s degree is required
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Role Summary
Provides book-to-install operational support for sales and internal orders in Taiwan/SEA, coordinating order acceptance, shipment, and revenue execution with Sales, Finance, factories, customers, and other teams. The role also supports account managers and customers with quotations and import-logistics documentation.
What You'll Do
- Enter and process customer orders, support clean order acceptance within target days, and maintain completed documentation.
- Track order status and communicate order confirmations or changes to customers and the commercial team; coordinate for timely shipment.
- Coordinate with Sales, Finance, factories, and cross-functional teams on order acceptance and revenue execution; identify and escalate...
- Support account managers with clean quotations and follow up on back orders and local purchases.
- Provide import-logistics documents to customers and support insurance claims when damage occurs.
- Provide backup to other Sales Operations team members and handle ad hoc duties assigned by the supervisor.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Typically requires 5+ years of sales support/order process experience at multinational corporations. Fluent English and Chinese are required, along with knowledge of international trading (export, local requirements, and tender procedures). Requires problem-solving, follow-through, attention to detail, organizational and communication skills; ability to multitask and remain professional and composed under pressure; Microsoft package and ERP system skills; purchase order review competence (terms and conditions); accurate quotation and order data processing; and understanding of global and local processes with initiative for process improvement. A bachelor’s degree from a full-time university is required.
Required
- Fluent in English and Chinese.
- Knowledge of international trading, including export, local requirements, and tender procedures.
- Problem-solving, follow-through, attention to detail, and organizational skills.
- Self-motivation, multitasking, professionalism under pressure, written and oral communication skills, and team and customer orientation.
- Microsoft package and ERP system skills.
- Purchase order review competence, including terms and conditions.
- Attentiveness to quotation and order details and accurate data processing via IT systems.
- Understanding of global and local processes and initiative for process improvements.
Preferred
- Equipment sales support experience.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Responsibility
- Provide “book to install” (COA) operational support for sales orders in Taiwan/SEA and internal orders etc.
- Coordinate with Sales, Finance, Factory as well as other cross function teams to ensure on time order acceptance as well as revenue execution.
- Enter and process of customer orders timely and correctly.
- Proactively follow all customers’ order status and communicate order confirmations/changes to customer and commercial team.
- Ensure clean order acceptance based on corporate policies within target days.
- Responsible for timely, accurately data entry and completed document filing.
- Support Account managers to enable clean quotes.
- Communicate with customers to ensure on time shipment. Identify revenue risks and escalate timely.
- Attending weekly revenue meetings.
- Provide documents support to customer in terms of import logistics. Support insurance claim when damage occurred.
- Follow up on back orders and local purchases.
- Back up support to other Sales Operations team members.
- Ad-Hoc tasks/duties assign by Superior
The Requirements
- Typically requires 5 +years of sales support/order process experience at multinational corporations. Equipment sales support experience is preferred.
- Fluent in English and Chinese language
- Knowledge of International Trading (Export, local requirements, tender procedures) is required
- Requires outstanding problem solving, follow-through, attention to detail and organizational skills
- Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
- Ability to maintain professionalism and courtesy under pressure.
- IT Skills (Microsoft packages, ERP system experience)
- Purchase Order review competence (terms & conditions)
- Attentive to quotation and order details and accurate in processing of data via the various IT systems.
- Needs to understand that his/her output is vital to execution of an order and customer satisfaction.
- Understands global and local processes and takes initiatives for process improvements where applicable.
- Graduated from Full-time University with a bachelor’s degree is required
About the company
Thermo Fisher Scientific
Large Enterprise
Thermo Fisher Scientific is a global leader in serving science, providing a wide range of analytical instruments, reagents, and software solutions for healthcare, pharmaceuticals, and life sciences research. With a commitment to innovation and quality, the company enables customers to make significant advancements in scientific discovery and healthcare diagnostics. Thermo Fisher operates in more than 50 countries and employs over 80,000 people, fostering a collaborative environment aimed at enhancing global health and safety. Through its broad portfolio of brands and technologies, the company plays a vital role in accelerating life-changing research and improving patient outcomes worldwide.