Senior Manager, Operations

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength.

As a senior leader you will oversee salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.

Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.



Key job responsibilities
Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations

Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning

Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.

Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.

Establishes objectives and metrics for safety, quality, productivity, and customer experience

Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable

Mentors and develops leaders and staff

Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.

Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives


Additional Job Elements:
Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Must be able to stand/walk for up to 10-12 hours
Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation


A day in the life
You start your day reviewing safety and performance metrics, identifying areas that need attention before your team's morning stand-up. You spend time on the floor coaching managers through real-time decisions, then shift to a cross-functional meeting where you collaborate with peers to address a capacity challenge. In the afternoon, you review a process improvement proposal from one of your leaders, provide development feedback, and finalize resource plans for an upcoming peak period.

About the team
Our team is focused on delivering a world-class experience for customers by operating a safe, efficient, and people-centered fulfillment environment. We invest in developing leaders at every level and believe that strong teams drive strong results. We are building for the future by continuously improving our processes, adopting new technologies, and creating an inclusive culture where every team member can contribute and grow. If you want to lead at scale and shape how we operate, we would love to have you join us.

Basic Qualifications

- Bachelor's degree or equivalent, or 2+ years of equivalent experience
- 7+ years of Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment

Preferred Qualifications

- Degree in Engineering, Operations or related technical field; MBA or Master’s degree preferred
- Interest in long-term career development through assignments in multiple buildings across the nation
- Prior leadership development training or participation
- Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
- Demonstrated ability to successfully develop others into higher levels of leadership in an organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Union City - 135,000.00 - 182,700.00 USD annually