Deployment Systems & Process Engineer, Deployment Service & Support

We're seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine innovative AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction.

Key job responsibilities
- Define and develop deployment processes, service procedures, and field maintenance workflows to support a fleet of deployed robots
- Design tooling, fixtures, and ground support equipment (or author requirements for outsourced development) that enable safe, repeatable installation, servicing, and repair of mechatronic systems.
- Troubleshoot complex hardware, and software failures in the field during deployment campaigns and operational incidents; perform root-cause analysis and drive corrective actions.
- Influence HW and SW engineering teams to incorporate serviceability, diagnosability, and deployment-readiness features (DFx) into product design through technical requirements and design reviews.
- Execute and interpret CLI-based diagnostics, parse system logs, and leverage software tooling to verify robot health, isolate faults, and validate firmware/configuration updates.
- Collaborate cross-functionally with mechanical, electrical, controls, and software engineers to translate field learnings into design improvements that reduce deployment cycle time and increase fleet reliability.
- Develop and maintain technical documentation—including service manuals, work instructions, and troubleshooting guides—to scale deployment knowledge across sites and teams.

Basic Qualifications

- Bachelor's degree in a related field
- Experience in program or project management
- 5+ years of experience deploying or managing large fleets of complex electro-mechanical devices
- 3+ years of experience working directly with engineering teams, influencing product and functional requirements

Preferred Qualifications

- Experience in software development
- Experience with retrofits, launches, or automation deployments, or experience in reliability/maintenance environments
- Experience in hardware design

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, N.Reading - 151,200.00 - 204,600.00 USD annually