Sr Tech Program Manager, Business Data Technologies

Amazon’s eCommerce Foundation (eCF) organization is responsible for the core components that drive the Amazon website and customer experience. Serving millions of customer page views and orders per day, eCF builds for scale. As an organization within eCF, the Business Data Technologies (BDT) group is no exception. We collect exabytes of data from thousands of data sources inside Amazon including the Amazon catalog system, inventory system, customer order system, page views on the website and Alexa systems. We also support Amazon subsidiaries such as IMDB and Audible. We provide interfaces for our internal customers to access and query the data hundreds of thousands of times per day, using Amazon Web Service’s (AWS) Redshift, Hive, Spark and Oracle. We build scalable solutions that grow with the Amazon business.

Are you passionate about Program Management and technology? Are you passionate about eliminating redundant efforts that solve similar customer needs? Here's your chance to lead a highly visible initiative with significant business impact. The senior leaders need a light weight mechanism to help bring visibility, share best practices, and provide better communication and collaboration across teams. This role works closely with Tech Director, VPs and Principal Engineers to identify patterns, new trends, goals and areas for cross-org collaboration. This role is unique in that it does not support just one organization, instead focuses on best practices that can be applicable to several or all within Stores, Devices and Others.

In this role, you will be responsible for projects that span across the organization and contribute to our eCF community.

The right candidate will have proven Program Management skills and the ability to translate technical needs and pain points, into projects or programs that scale. Additionally, the ideal candidate will have excellent communication skills (verbal and written), ability to work with technical teams across various groups to create strategy for and drive programs. The right candidate will have excellent organizational skills and proven program management experience with meticulous attention to detail and strong bias for action. Most of the project teams you’ll be working directly with are volunteers to the effort so being able to influence without authority will be very important to this role and your success. To be successful in this position, you must be highly motivated, creative and a self-starter with strong time management skills who is able to see the big picture, execute flawlessly, and drive against timelines and project roadmaps.

Responsibilities
· Work closely with internal team members to establish mechanism for inspection and awareness of progress across cross cutting initiatives such as Engineering Excellence and other.
· Creation of communication mechanisms for collaboration across SVPs in the broader Consumer.
· Document, maintain and report on program processes
· Identify and manage operational best practices with a focus on efficiency and customer satisfaction
· Collaborate with and support NA Consumer Tech leaders/members in execution of program initiatives
· Identify new areas of engagement and focus and where teams can continue to drive innovation through the Tech Community.
· Effective communication with Senior and VP level partners both written and verbal
· Perform general administrative functions such as scheduling meetings, event management, and marketing


Key job responsibilities
· Work closely with internal team members to establish mechanism for inspection and awareness of progress across cross cutting initiatives such as Engineering Excellence and other.
· Creation of communication mechanisms for collaboration across VPs in the broader Consumer.
· Document, maintain and report on program processes
· Identify and manage operational best practices with a focus on efficiency and customer satisfaction
· Collaborate with and support NA Consumer Tech leaders/members in execution of program initiatives
· Identify new areas of engagement and focus and where teams can continue to drive innovation through the Tech Community.
· Effective communication with Senior and VP level partners both written and verbal
· Perform general administrative functions such as scheduling meetings, event management, and marketing

Basic Qualifications

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 171,000.00 - 231,400.00 USD annually